Ava J Simonelli

Provided exceptional customer service, utilizing POS systems to ensure accurate financial management of receivables. Consistently assists guests in selecting menu items and effectively enhancing guest experiences due to comprehensive knowledge. Professionally collaborated with team members to ensure efficient order processing and timely delivery.

Utilized customer service and hospitality to ensure speedy delivery, order preparation, and guest complaint resolution via phone systems. Excelled in organizational skills, guest relations, and collaboration.

Trained and onboarded new staff in front of house operations and customer service standards. Facilitated customer feedback sessions to refine service strategies and enhance guest experience. Improved team efficiency with well-structured training sessions in customer service skills, product knowledge, and company policies.

Utilized organizational skills, speedy service, hospitality, and professional communication to cater to 150+ guests an hour. Excelled in guest relations, hospitality, and quick delivery and service. Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Utilized strong multitasking and time management skills to seat 200+ guests per hour, ensuring a smooth flow of service during peak hours. Collaborated with front of house and back of house staff to expedite order preparation, support order accuracy, and maintain cleanliness and compliance with health and safety standards.