Ava Kate Perry
Canton,MI
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering experience for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
5
5
years of professional experience
Work History
Manager
All Things Cake by Luca Pastry
Livonia, Michigan
07.2021 - Current
- Delegated work to staff, setting priorities and goals.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored staff performance, providing feedback and addressing issues to enhance overall team effectiveness.
- Coached, mentored, and trained team members, fostering skill development and improved job performance.
- Trained and mentored staff on baking techniques and customer interactions.
- Developed weekly schedules to optimize staff coverage during peak hours.
- Enhanced customer experience through effective communication and service standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Implemented quality control measures for all baked goods and desserts.
- Coordinated special event orders and customized cake designs for clients.
- Maintained optimal inventory levels, ensuring seamless operations and preventing shortages during peak service times. and ensured timely supply orders for ingredients.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained cleanliness and organization of the kitchen and production areas.
Education
Bachelor of Science - Health And Human Services
University of Michigan Dearborn
Dearborn, MI04-2026
Skills
- Team leadership
- Customer service
- Project management
- Staff training
- Communication skills
- Event coordination
- Budget monitoring
- Safety procedures
- Risk management
- Verbal and written communication
- Inventory management
- Decision-making
- Policy implementation
- Shift scheduling
- Partnership development
- Data analysis
Affiliations
Fishing- Blue Water Sport Fishing Association
References
References available upon request.
Timeline
Manager
All Things Cake by Luca Pastry
07.2021 - Current
Bachelor of Science - Health And Human Services
University of Michigan Dearborn