Avalene Meredith
Evansville,Indiana
Summary
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Overview
2
2
years of professional experience
Work History
Employee Navigator
Echo Housing Corp
Evansville, IN
05.2023 - 12.2023
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Assessed and identified service delivery challenges and opportunities within local area.
- Compiled reports on cases and submitted them to supervisors as required.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Provided crisis intervention support for clients in emergency situations.
- Monitored client progress through regular follow-up contacts.
- Participated in professional development activities related to case management best practices.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Consumer Service Representative
Reckitt Benckiser Inc.
Evansville, IN
07.2022 - 04.2023
- Took special orders in person and over telephone, generating additional revenue every month.
- Identified potential problems and provided effective solutions in a timely manner.
- Kept abreast of industry trends in order to recommend new products or services that may be beneficial for customers.
- Identified consumer needs, clarified information and researched issues to provide alternative solutions.
- Provided technical support for customers who are having difficulty using the company's products and services.
- Provided product information to customers through phone calls, emails or chat messages.
- Responded promptly to customer inquiries via telephone, email or online chat services.
- Promoted available products and services to customers during service, account management and order calls.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Resolved customer disputes by providing appropriate solutions and alternatives within the time limits.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Strengthened customer retention by offering discount options.
Customer Service Representative
CenterPoint
Evansville, IN
01.2022 - 05.2022
- Set up and activated customer accounts.
- Promoted available products and services to customers during service, account management and order calls.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided top quality control and eliminated downtime to maximize revenue.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Answered customer inquiries and provided accurate information regarding products and services.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education
Associate of Applied Science - Human Services
Ivy Tech Community College of Indiana
Indianapolis, IN05-2015
Bachelor of Science - Human Services
Indiana Wesleyan University
Marion, INSkills
- Community Outreach
- Case Management
- Needs Assessment
- Referral Coordination
- Client Advocacy
- Case Documentation
- Conflict Resolution
- Problem-Solving
- Community Resources
- Relationship Building
- Email and Telephone Etiquette
- Documentation Proficiency
Timeline
Employee Navigator
Echo Housing Corp
05.2023 - 12.2023
Consumer Service Representative
Reckitt Benckiser Inc.
07.2022 - 04.2023
Customer Service Representative
CenterPoint
01.2022 - 05.2022
Associate of Applied Science - Human Services
Ivy Tech Community College of Indiana
Bachelor of Science - Human Services
Indiana Wesleyan University
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