Avalina Donnelly
Carpinteria,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Receptionist Administrator
Star Cycle
02.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Kept reception area clean and neat to give visitors positive first impression.
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
Wait Person
Rincon Brewery
08.2022 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Assistant Manager
Rori's Artisanal Creamery
06.2020 - 03.2022
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Bachelor of Science - Business Administration
California State University Channel Islands
Camarillo, California04.2026
Associate of Science - Business Administration
Santa Barbara City College
Santa Barbara, CA05.2024
High School Diploma -
Carpinteria High School
Carpinteria, California06.2022
Skills
- Cultural Sensitivity
- Order Accuracy
- Safe Food Handling
- Food Running
- Order Management
- Professional Appearance
- Guest Engagement
RBS Certified
Responsible Beverage Service Training Certified
Timeline
Receptionist Administrator
Star Cycle
02.2024 - Current
Wait Person
Rincon Brewery
08.2022 - Current
Assistant Manager
Rori's Artisanal Creamery
06.2020 - 03.2022
Bachelor of Science - Business Administration
California State University Channel Islands
Associate of Science - Business Administration
Santa Barbara City College
High School Diploma -
Carpinteria High School
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