Avalon Gouger

• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Organized and coordinated conferences and monthly meetings.
• Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
• Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Assisted in the development of company policies and procedures, contributing to a more organized work environment.
• Improved office efficiency by implementing new filing systems and document management processes.
• Collaborated on special projects / events to improve overall business operations within the organization efficiently.

• Developed and implemented strategies to increase sales and profitability.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Formulated policies and procedures to streamline operations.
• Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.

• Review budgets and submit reports weekly.
• Sell private training and memberships.

• Book clients into classes and address membership / fitness questions.

• Process cancellations, freezes, updates and downgrades.
• Organize and keep track of inventory.
• Submit monthly schedule.
• Contact vendor and project managers when facility requires maintenance.
• Kept detailed track of sales and customer information.

• Meet weekly and monthly revenue goals.
• Address member issues, provide customer service and find solutions.
• Plan and execute studio events.
• Book clients into classes and address membership / fitness questions.
• Process cancellations, freezes, updates and downgrades.
• Organize and keep track of inventory.
• Submit monthly schedule.
• Find, hire and train a top talented team that is fitness minded as well as understands how to sell fitness.
• Directly oversee Front Desk, Studio team, Recovery lab and Janitorial departments.
• Provided exceptional customer service to foster client loyalty and satisfaction. Answering emails, taking calls and in person interactions to make sure members were heard and happy throughout their membership experience.
• Daily 15-minute morning meeting with GM, Studio Director and PTD to discuss any

outstanding items from the previous and plan a strategy for the current day

• Contact vendor and project managers when facility requires maintenance.

• Manage various company reports.

• Boosted sales performance by developing and implementing effective sales strategies.
• Streamlined administrative tasks such as organizing client files and tracking inventory movements, allowing more time for proactive selling efforts.
• Played an integral role in setting up promotional events that captured consumer interest and boosted brand visibility.
• Participated in weekly meetings where key insights were shared among team members to continually refine our approach to selling strategies.

• Trained and mentored new sales associates for maximum performance.
• Submitted weekly and monthly reports to the franchise and regional team.

• Provided exceptional customer service to foster client loyalty and satisfaction.
• Helped locate merchandise and promoted key items.
• Achieved and exceeded sales goals.
• Kept detailed track of sales and customer information.
• Processed transfers, terminations, freezes, and contact logged every detail on clients each clients profile.
• Assisted customers with prompt and polite support in-person, online and via telephone.
• Assistant Manager of the Year for the region before being promoted to Manager for the largest studio in Maryland.

• ACE Personal Trainer Certification.

• Working with and supporting the creative Artist & Relation team.
• Monthly expenses and booking travel for employees and clients.
• Running all social media outlets including verifying the accounts and increasing followers exponentially.
• Recording and maintaining numerous data charts and spreadsheets.
• Format and save lyrics for new songs turned in daily, as well as adding the

new audio to the appropriate folder(s) with the tag. (title, writers, year, and

version.)
• Working and connecting with co-publishers/companies and their clients to

track down any missing company information for products.
• Provide catalog songwriters/clients with copies of their work.
• Upload releases, new demos, and past catalogs to database.
• Assist with arranging parties and other special events. For example, Performing Rights Organization award ceremonies (ASCAP, BMI, and SESAC) and Country Music Awards events.

• Front desk duties such as answering the phone, directing calls, and greeting clients and music personal.
• Book meeting rooms, update calendars and weekly charts / spreadsheets.
• Post and create social media content.