Avalon Howard-McCrow
Miami Beach,FL
Summary
Dynamic Floor Manager with a distinguished track record at Chiltern Firehouse, recognized for elevating guest experiences and leading high-performing teams in world-class hospitality environments. Expert in orchestrating smooth floor operations, managing large service teams, and maintaining impeccable service standards in fast-paced, high-profile settings. Adept at anticipating guest needs to deliver bespoke, memorable experiences that foster loyalty and repeat business. Proven ability to drive record sales growth through strategic upselling, team motivation, and operational precision — consistently exceeding financial and service benchmarks.
Overview
8
8
years of professional experience
Work History
Senior Floor Manager
Chiltern Firehouse
10.2022 - 09.2025
- Managed a 30-person team at a prestigious London hotel, optimizing operations and service delivery.
- Created and implemented a comprehensive training manual to streamline onboarding and elevate staff performance.
- Oversaw recruitment, induction, and continuous professional development to build a high-performing team.
- Boosted profitability by setting ambitious sales targets and driving a culture of bespoke guest service.
- Managed labor costs through precise scheduling, roster planning, and daily financial oversight.
- Partnered with the events team to execute high-profile functions, including the BAFTA after-party.
- Directed daily floor operations with multiple managers reporting in; coached and developed leadership talent to sustain peak standards.
Floor Manager
Hemmesphere & Level 6 - Merivale
01.2019 - 04.2022
- Managed two top-performing venues, including an exclusive members-only lounge.
- Led and inspired a 50-person front-of-house team to deliver exceptional service and operational excellence.
- Recruited, trained, and developed staff to elevate efficiency and service standards.
- Designed and launched incentive programs that increased team performance and sales.
- Surpassed financial goals, driving significant revenue growth year over year.
- Earned highest guest satisfaction scores in secret shopper evaluations.
- Oversaw daily financial controls, reconciling cash, card, and activity reports.
- Curated and executed monthly member activations, including poker nights and themed events.
Assistant Manager
Smoke - Solotel
02.2018 - 11.2020
- Spearheaded creation of a “guests-of-note” database to strengthen client relationships and drive retention.
- Delivered personalized service through detailed knowledge of guest preferences and experiences.
- Consistently exceeded sales goals by upselling premium wines and spirits.
- Mentored and coached staff to elevate performance and meet daily objectives.
- Delegated responsibilities strategically to maximize team efficiency and output.
- Contributed to the venue’s recognition as Sydney’s Best New Bar in the 2019 Time Out Awards.
Skills
- Luxury Guest Experience & Relationship Management
- High-Volume Operations Oversight
- Team Leadership, Training & Development
- Bespoke Service & Patron Satisfaction Enhancement
- Strategic Sales & Upselling Initiatives
- Event & Floor Coordination Excellence
- Labor Cost Control & Scheduling Optimization
- Revenue Growth & Performance Analysis
References
Available upon request
Timeline
Senior Floor Manager
Chiltern Firehouse
10.2022 - 09.2025
Floor Manager
Hemmesphere & Level 6 - Merivale
01.2019 - 04.2022
Assistant Manager
Smoke - Solotel
02.2018 - 11.2020