Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Avalon Mack

Uncasville,CT

Summary

Dedicated Operations Manager and talented leader with 17 years of Housing experience, applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Operations Manager

New London Housing Authority
11.2022 - Current
  • Directly responsible for overseeing and maintaining the financials, accounts payable, bank accounts, employee relations, including but not limited to employee files, health benefits, payroll, and workers compensation insurance
  • Supports the Executive Director in the overall administration of the Housing Authority
  • Serves in the absence of the Executive Director as requested and represents the Director when requested to do so.

Property Manager

Imagineers
03.2018 - 11.2022
  • Directly responsible for the oversite and performance of multi-unit residential properties
  • Manage the day-to-day operations of the properties which includes overseeing and supervising property maintenance staff and performing leasing & compliance initiatives
  • Ensuring that the property is being well maintained, in compliance with the governing program, and that is achieves budgeted revenue results which are driven by maintaining low vacancy and managing expenses.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.

Program Manager

Thames Valley Council for Community Action
12.2007 - 03.2018
  • Direct supervisor of HUD federal and state housing programs, serves as a liaison between HUD and housing staff, managing the annual redetermination process for housing participants.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.

Education

Honors -

Ella T. Grasso –Southeastern Regional Vocational Technical School
Groton, CT
06.2001

Skills

  • Analytical skills
  • Culturally sensitive
  • Accounts payable/receivable
  • Reliable
  • Organized
  • Payroll processing
  • Exceptional interpersonal communication
  • Effective leader
  • Microsoft/Excel/Word
  • Conflict resolution
  • Staff training/development
  • Purchasing and procurement
  • Efficient multi-tasker
  • Deadline-oriented
  • Customer service-oriented
  • Project management abilities
  • Regulatory Compliance
  • Quality Assurance Controls

Certification

  • CONN NARHO certificate of participation of Fair Housing
  • COS
  • CONN NARHO certificate of participation Section 8 Rent Calculation
  • PHM
  • Education Eastern Connect Association of Realtors
  • CMM
  • Certified Diversity Facilitator
  • Notary

References

References available upon request

Timeline

Operations Manager

New London Housing Authority
11.2022 - Current

Property Manager

Imagineers
03.2018 - 11.2022

Program Manager

Thames Valley Council for Community Action
12.2007 - 03.2018

Honors -

Ella T. Grasso –Southeastern Regional Vocational Technical School

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Avalon Mack