Avana Rich
Tarpon Springs,FL
Summary
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Account Manager Group Benefits
SandStone Insurance Partners
Clearwater, FL
11.2022 - Current
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Contributed creative input during brainstorming sessions to support the development of new business opportunities.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Utilized market conditions to develop effective pricing strategies for multiple offerings.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Negotiated contracts with clients to maximize profitability.
- Oversaw compliance with industry standards in client interactions.
- Analyzed client data and identified opportunities for growth.
- Acted as main point of contact in matters relating to client concerns and needs.
- Enhanced clients' understanding and utilization of the company's offerings through product training and support.
- De-escalated customer interactions by providing alternative solutions to issues.
- Successfully renewed accounts through the establishment of strong client connections.
- Identified upselling and cross-selling opportunities to maximize account growth and revenue generation.
- Onboarded new team members to integrate into organization.
- Established strong relationships with decision-makers and influencers within client organizations.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
- Recognized security risks to properly handle situations.
- Listened to customer needs to identify and recommend best products and services.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Assistant Manager
Mavis Tire
Largo, FL
06.2021 - 11.2022
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted in developing operational strategies, ensuring efficiency and productivity.
- Maintained accurate records of sales transactions by utilizing point-of-sale systems.
- Facilitated orientation sessions for new hires, ensuring their seamless integration into the workplace.
- Designed and implemented an inventory tracking system to streamline supply ordering processes.
- Conducted interviews to assess potential candidates and contributed feedback for HR's hiring determinations.
- Maintained composure and professionalism in high-pressure environments, expertly resolving tense situations.
- Mediated and resolved conflicts between employees, fostering productive outcomes.
In Home Personal Care Support
One Care Home Care
Palm Harbor, FL
06.2020 - 12.2020
- Communicated regularly with family members regarding the status of their loved one's health condition.
- Transported clients to medical appointments, errands and social engagements in a safe manner.
- Worked closely alongside healthcare team members to ensure the delivery of optimal patient care.
- Developed individualized care plans for each client based on their specific needs and requirements.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Documented care provided and submitted notes to supervisor.
Education
High School Diploma -
Phoenix High School
501 West Pike Street Lawrenceville, GA 30046-430105-2019
Skills
- Data Analytics
- Account Servicing
- Project Management
- Customer Relationship Management (CRM)
- Revenue retention
- Compliance understanding
- Client Relationship Building
- Sales Strategies
Certification
- 2-20 Property and Casualty Insurance License
- 2-15 Health and Life Insurance License
References
References available upon request.
Timeline
Account Manager Group Benefits
SandStone Insurance Partners
11.2022 - Current
Assistant Manager
Mavis Tire
06.2021 - 11.2022
In Home Personal Care Support
One Care Home Care
06.2020 - 12.2020
High School Diploma -
Phoenix High School
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