Summary
Overview
Work History
Education
Skills
Resume
Timeline
Generic

Avangalina Tarango

Los Angeles,CA

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

16
16
years of professional experience

Work History

National Customer Service Representative

Academy Fire Protection
Long Beach , CA
09.2020 - 05.2024
  • Answered customer inquiries regarding availability of products and services.
  • Scheduled service calls for customers based on their needs and geographic location.
  • Monitored customer accounts to ensure timely payments were received.
  • Researched customer complaints and provided appropriate solutions in a timely manner.
  • Assisted customers with technical issues related to products or services.
  • Developed relationships with customers by providing excellent customer service.
  • Followed up with customers to ensure satisfaction with resolution of problems or requests.
  • Coordinated efforts between technicians and customers to minimize service delays.
  • Maintained records of all customer interactions, transactions, comments, and complaints.
  • Responded promptly to emergency situations by dispatching technicians quickly.
  • Created reports documenting customer feedback, sales figures, and other relevant data points.
  • Identified areas where improvements could be made in order to enhance the overall customer experience.
  • Ensured compliance with company policies when dealing with customers.
  • Handled escalated calls from dissatisfied customers professionally.
  • Collaborated with team members to identify effective strategies for resolving complex issues.
  • Prioritized tasks and managed project adjustments to successfully manage high-volume service dispatching.
  • Worked closely with lead technicians to handle scheduling, follow ups and recalls.
  • Issued purchase orders authorization to perform services and maintained accurate records.
  • Contacted technicians in afternoon to find out status for following morning and prepared start sheet.
  • Addressed questions, problems or requests for service or equipment.
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
  • Received or prepared work orders.
  • Recorded and maintained files or records of customer requests, work or services performed.
  • Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
  • Arranged for repairs to restore service and schedules.
  • Provided customer service support to customers over the phone and by email.

Customer Service Representative

Sparta Graphics
Los Alamitos, CA
07.2018 - 08.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Made outbound calls to obtain account information.
  • Updated databases with new and modified customer data.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Residential Administrator

Good Shepherd Center
Los Angeles, 90026
05.2015 - 02.2016
  • Maintained records of all resident activities and services provided.
  • Coordinated with outside agencies to ensure appropriate service delivery for residents.
  • Facilitated educational workshops on topics such as health, nutrition, safety.
  • Responded promptly to any emergency situations or incidents in the facility.
  • Organized recreational activities for residents on a weekly basis.
  • Collaborated with families of clients to ensure quality care is being provided.
  • Created monthly reports summarizing progress made by each resident within the program.
  • Developed and implemented policies, procedures, and protocols for the residential program.
  • Conducted outreach to local schools and organizations to promote residential programs.
  • Scheduled regular maintenance tasks for the facility's grounds and buildings.
  • Performed risk assessments for each client when needed throughout their stay.
  • Attended professional development trainings related to residential administration.
  • Explained policies, procedures and services to patients.
  • Maintained records management system to process personnel information and produce reports.
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Verified visitors' identification cards before allowing access to the building.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.

Telephone Sales Representative

Ultimate Readers
Torrance, CA
09.2008 - 12.2015
  • Processed customer orders, up-sells, and cross-sells on the phone.
  • Identified customer needs and offered appropriate solutions to meet their requirements.
  • Answered incoming calls from customers and provided excellent customer service.
  • Maintained a professional attitude when dealing with difficult callers.
  • Upsold additional products or services based on customer's interests or needs.
  • Explained product features, benefits, pricing, and availability to customers in a clear manner.
  • Resolved customer complaints quickly and efficiently via telephone interaction.
  • Generated leads by cold calling potential customers who had not previously expressed an interest in our products and services.
  • Developed relationships with existing clients through regular follow-up calls.
  • Gathered feedback from customers regarding their experiences with our products and services after purchase or use of them.
  • Participated in team meetings to discuss strategies for meeting sales targets.
  • Handled inbound telephone calls from interested customers.
  • Resolved customer complaints by escalating calls to proper department.
  • Trained new hires and led large team of off-shore telemarketers.
  • Networked to build client base and promote products to new and existing clients.

Education

High School Diploma -

Nathaniel Narbonne Senior High School
Harbor City, CA
06-2016

Skills

  • Paperwork Processing
  • Appointment Scheduling
  • Data Entry
  • Inbound and Outbound Calling
  • Account updating
  • Data Collection
  • Scheduling
  • Call Management
  • Complaint resolution
  • Problem-solving abilities
  • Customer Service
  • Typing proficiency
  • CRM Software
  • Microsoft Excel
  • Dispatching procedures
  • Schedule Coordination
  • Incident Response
  • Complaint Handling
  • Follow-up skills
  • De-Escalation Techniques
  • Service Coordination
  • Repair Scheduling
  • Quality Control
  • Work Order Preparations
  • Service Requests
  • Time Management
  • 45 wpm Typing Speed
  • Repair Planning

Resume

Avangalina Tarango_ULT (1) (4).docx, 2

Timeline

National Customer Service Representative

Academy Fire Protection
09.2020 - 05.2024

Customer Service Representative

Sparta Graphics
07.2018 - 08.2020

Residential Administrator

Good Shepherd Center
05.2015 - 02.2016

Telephone Sales Representative

Ultimate Readers
09.2008 - 12.2015

High School Diploma -

Nathaniel Narbonne Senior High School

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