Avani Browning
Detroit,MI
Summary
Dynamic hospitality professional with proven expertise in cash handling and exceptional customer service, honed at Benihana Restaurant and other esteemed venues. Excelled in mixology and fostering patron loyalty, significantly enhancing guest experiences. Mentored teams to elevate service standards, demonstrating a blend of engaging personality and operational efficiency.
Professional beverage service leader prepared for this role. Brings extensive knowledge of mixology, inventory management, and customer service. Strong focus on team collaboration, flexible with shifting needs, and reliable in delivering results. Known for creating welcoming environment and maintaining high standards of service and presentation.
Overview
9
9
years of professional experience
Work History
Head Bartender
Benihana Restaurant
11.2022 - 08.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Hostess Trainer
Bar Louie
03.2020 - 09.2022
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
- Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
- Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
Server
Hopcat
04.2017 - 07.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Cashier
McDonald's
01.2016 - 02.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Berkley High School
Berkley, MI06-2017
Skills
- Cash handling expertise
- Attentive service
- Taking inventory
- Managing cash register
- Safe alcohol service
- Garnish preparation
- Mixology
- Safe food handling procedures
- Customer service expertise
- Hospitality service expertise
- Engaging personality
- Service-oriented mindset
- Clear and effective communication
Timeline
Head Bartender
Benihana Restaurant
11.2022 - 08.2024
Hostess Trainer
Bar Louie
03.2020 - 09.2022
Server
Hopcat
04.2017 - 07.2019
Cashier
McDonald's
01.2016 - 02.2017
High School Diploma -
Berkley High School