Avanjaline (Nicole) Bonner

• Completed electronic court filings at state and federal levels.
• Produced legal documents such as briefs, pleadings and appeals.
• Interviewed clients to obtain information relevant to cases.
• Communicated pertinent information to clients via phone, email, and mail.
• Contacted clients to schedule appointments and discuss progress of cases.
• Prepare discovery documents, interrogatories,and responses
• Assisting with case settlements
• Draft and sever summons
• Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
• Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.

• Conducted detailed client intakes and entered information into company database.
• Conferred with clients and other involved parties to gather and track case information.
• Assisted counsel in preparing answers, providing documentation and information for discovery request.
• Prepared legal briefs, motions and pleadings.
• Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.
• Maintained ongoing communication with opposing parties from discovery to trial phase to facilitate expeditious litigation.
• Filed court documents and legal pleadings with court clerk on behalf of attorneys.
• Handled office scheduling and made notes for deadlines, motions and other important dates.
• Completed document revisions, court document filings, travel arrangements and client billing.
• Completed electronic filings, initiated billing statements and managed firm administrative matters.
• Developed positive working relationship with courts, clients, law enforcement members and attorneys.
• Managed accounts and client records of clients, observing confidentiality and extreme discretion.
• Reviewed, edited and proofread legislation drafts for proper grammar, spelling, punctuation and formatting.
• Prepared for trials, conducting legal research and drafting pleadings.
• Organized key evidence exhibits to prepare for trials.
• Directed and coordinated service of subpoenas and scheduling of depositions for several legal professionals.
• Scheduled appointments, court appearances and depositions for busy law firm.

• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Collected room deposits, fees and payments.
• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
• Took reservations over phone and through email, recording guest information in computer system and verifying details.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Provided primary customer support to internal and external customers.
• Responded proactively and positively to rapid change.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Met customer call guidelines for service levels, handle time and productivity.

Assisted customers with sales needs such as inventory and shipping questions.

• Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Cold-called leads and closed large number of new sales over several months.
• Surpassed all Company sales quotas under minimum supervision while familiarizing customers with the company.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Assisted call-in customers with questions and orders.
• Resolved concerns with products or services to help with retention and drive sales.
• Liaised between clients and support team to quickly resolve issues.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Documented and detailed calls and complaints using call center's CRM database.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
• Responded proactively and positively to rapid change.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.