Avant Williams
Bronx,NY
Summary
Highly motivated and results-oriented professional with strong problem-solving abilities and a track record of delivering exceptional customer service. Dedicated to providing the highest level of service to customers and fostering a pleasant work environment for staff members. Possessing a deep understanding of food safety and sanitation protocols, ensuring compliance and maintaining a safe workplace.
Overview
8
8
years of professional experience
Work History
Food Service Manager
Morrison Healthcare
02.2024 - Current
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Oversaw training of more than Number team members.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
PATIENT SERVICE MANAGER
Restaurant Associates A Division of Compass Group
04.2022 - 02.2024
- Analyzed data from various sources such as surveys or online reviews to determine areas for improvement within the department.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Communicated with patients with compassion while keeping medical information private.
- Prepared monthly, quarterly, and annual reports to ensure compliance with regulatory bodies.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity
QA SUPERVISOR
Restaurant Associates A Division of Compass Group
07.2021 - 04.2022
- Responsible for ensuring timely and effective implementation of all company’s policies, procedures, and activities involved in assuring the quality of manufactured products.
- Communicated effectively with stakeholders on project progress, risks and solutions.
- Kept records of quality reports and statistical reviews.
- Analyzed quality control test results and provided feedback and interpretation to production management or staff.
- Analyzed requirements, specifications and technical design documents to provide timely and meaningful feedback.
PATIENT DINING SUPERVISOR
Restaurant Associates A Division of Compass Group
07.2021 - 04.2022
- Inventory and Ordering
- Supervision of Food Production
- Nutrition, Menu Preparation and Special Diets
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Observed food safety and sanitation protocols to reduce germ spread.
- Managed staffing resources by ensuring appropriate coverage during peak hours of operations.
- Explained goals and expectations required of trainees.
- Delegated work to staff, setting priorities and goals.
PATIENT DINING HOST
NEW YORK PRESBYTERIAN HOSPITAL
07.2020 - 07.2021
- Built positive relationships with other front-of-house and kitchen staff.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Stocked server areas with supplies before, during and after shifts.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Performed opening and closing duties such as setting up dining areas and cleaning workstations after shifts ended.
- Communicated effectively with kitchen staff regarding food order details, special requests and dietary restrictions.
Soup Kitchen
Eastern stars organization
01.2019 - 01.2020
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Maintained cleanliness of volunteer center and warehouse areas.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Stored donated food items properly in order to maintain freshness and safety standards.
- Scrubbed and polished counters to remove debris and food.
Sales Associate
MODELL’s
01.2019 - 01.2020
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Operating cash registers, managing financial transactions, and balancing drawers
- Achieving established goals
- Increased purchase amounts by cross-selling with similar products.
- Answered store and merchandise questions and led customers to wanted items.
- Built and maintained relationships with peers and upper management to drive team success.
Peer Support Team Leader
Peer leader organization
01.2017 - 01.2020
- Assist and become a big brother to middle schoolers leading them to high school
- Help guide young boys to find their passion on becoming successful
- Mentor may share with a mentee (or protege) information about his or her own career path, as well as provide guidance, motivation, emotional support, and role modeling
- A mentor may help with exploring careers, setting goals, developing contacts, and identifying resources
- Community Service
- Researched current trends in youth development and presented findings at monthly staff meetings.
- Assisted in preparing materials for workshops on topics such as leadership, conflict resolution, and problem solving.
- Met with instructor outside of class to develop class schedules and lesson plans.
- Assisted teachers with class instruction and activities.
- Coordinated events for students such as fundraisers, field trips, or community service projects.
01.2018 - 01.2019
- Responsible for assisting kitchen personnel in areas of need (line servers, dishwashers, helping to set up for meals and helping to clean up after meals)
- Assist in some preparation of goods
Education
High School Diploma -
Eagle Academy For Young Men, 4143
Bronx, NY01.2020
Skills
- Staff Management
- Quality Control
- Healthcare Delivery
- Hospital Coordination
- Problem Identification
- Patient Care Assessment
- Office Management
- Quality Assessment
- Productivity Improvement
- Patient Relations
- Effective Written and Verbal Communication
- Recordkeeping
- Employee Training Program
- Decision-Making
- Information Systems Development
- Epic Systems
- Critical Thinking
- Risk Management
Food Storage
Customer Service
Staff Supervision
Cross-Training Staff
Staff Leadership
Food presentation
Hiring procedures
Team Development
Inventory Management
Fine-dining expertise
Timeline
Food Service Manager
Morrison Healthcare
02.2024 - Current
PATIENT SERVICE MANAGER
Restaurant Associates A Division of Compass Group
04.2022 - 02.2024
QA SUPERVISOR
Restaurant Associates A Division of Compass Group
07.2021 - 04.2022
PATIENT DINING SUPERVISOR
Restaurant Associates A Division of Compass Group
07.2021 - 04.2022
PATIENT DINING HOST
NEW YORK PRESBYTERIAN HOSPITAL
07.2020 - 07.2021
Soup Kitchen
Eastern stars organization
01.2019 - 01.2020
Sales Associate
MODELL’s
01.2019 - 01.2020
01.2018 - 01.2019
Peer Support Team Leader
Peer leader organization
01.2017 - 01.2020
High School Diploma -
Eagle Academy For Young Men, 4143