Avante' Gilbert

Results-driven and highly motivated customer service professional with over 2 years of experience in fast-paced retail and corporate environments. Demonstrated expertise in managing customer inquiries, resolving issues, and providing exceptional support that consistently enhances customer loyalty and satisfaction. Skilled in active listening and effective communication, with a strong ability to empathize with customers and address their needs promptly and accurately.

Proficient in utilizing CRM and support tools to track interactions and analyze customer feedback, leading to continuous improvements in service quality. A proactive team player recognized for collaborating effectively with colleagues and management to develop solutions that streamline operations and enhance the customer experience.

Committed to maintaining a positive company image, I excel in building rapport with diverse clientele while handling challenges with professionalism and calm. Eager to leverage my skills and experience to contribute to the success of DHL as a dedicated customer service representative, ensuring that every customer interaction is a valuable and positive experience.