Avante' Hare
Houston,TX
Summary
Organized Medical Records Clerk recognized for high productivity and efficient task completion. Specialize in electronic health records management, data entry accuracy, and confidentiality compliance. Excel in time management, adaptability to new technology, and effective communication skills, ensuring smooth operation of medical records departments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Records Clerk/ Technician
Veteran Evaluation Services
Houston, TX
08.2016 - Current
- Separate all pertinent information from the veterans' medical record.
- Successfully research and document medical conditions.
- Communicate with VBMS for CAPRI checks, if needed.
- Make sure the case is complete before the scheduled exam.
- Maintain the correct status in OMS for each case.
- Researching both common and uncommon medical conditions.
- Additional Duties and Responsibilities: Break down and scan physical c-files, if needed.
- Train for both scanning and bookmarking, when needed.
- Occasional special projects from other departments.
- (DIAGNOSTIC, SCHEDULING) Maintained quota on a daily basis, monthly. Ensure compliance with HIPAA.
- Attend periodic meetings.
- Other duties as assigned.
- Trained in JLV (Joint Longitudinal Viewer) and CAPRI.
- Reviewed patient charts for accuracy and completeness.
- Processed incoming medical records requests.
- Maintained a secure filing system for confidential documents.
- Entered data into electronic health record systems.
- Scanned paper records into digital format.
- Prepared reports summarizing patient information as requested by physicians or other healthcare providers.
- Retrieved patient medical records in response to requests from authorized personnel.
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
- Updated patient files with new medical information as needed.
Patient Representative II
Sutherland Global Services
Houston, TX
08.2015 - 08.2016
- Provided information regarding patient accounts to authorized callers while complying with HIPPA guidelines and regulations
- Updated claims information, identified proper insurance carriers, reviewed disputes, removed or referred accounts to collections
- Achieved high performance evaluations for call handling ability and quality of services provided to patients in a fast paced, high volume call center
- Guided patients with all aspects of insurance billing resolution or payments and documented any information or conversations in the computer regarding the patient's accounts
- Understand the importance of dealing with confidential information
- Resolved problems or escalated to managers as needed -able to diffuse intense situations and frustrated callers
Return Agent
Enterprise Holdings ( Hobby Airport)
Houston, TX
04.2015 - 08.2015
- Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
- Remind customer to check for personal belongings
- Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
- Advise and review rental charges; and provide an accurate receipt to the customer
- Provide information in a professional and courteous manner regarding transportation to the airport terminal
- Thank customers using the prescribed dialogue
- Inquire about service, satisfaction and document dissatisfaction
- Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
- Use of proper statement to determine if vehicle is being returned with full tank of gas
- Complete a service alert for any mechanical and or body damage communicated by the customers
- Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
- Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
- Keep lot organized for ease of access and traffic flow
- Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages
- Understand the damage loss report reporting procedure
Film Crew
Amc Theaters
Houston, TX
09.2014 - 04.2015
- Concession: Managed all customer traffic and cash register operations
- Answered customer queries and completed required paperwork
- Maintained lost-and-found and petty cash tracking operations
- Maintained clean and neat concession stand workspace
- Performed various opening and closing duties on a daily basis
- Attended all required training and service meetings
- Box Office/ Guest Services: Completed thousands of transactions per week in cash and with credit
- Assisted in maintaining the box office area and keeping it clean for customers
- Often called on to work special holiday showings and help to handle the days with larger audiences
- Assisted the lot crew with clean up duties at the end of the night
Sales
Macy's
Houston, TX
03.2014 - 06.2014
- Courteously greet customers and efficiently process transactions within busy, fast-paced retail environments
- Operate cash register, scanners and computers to itemize and total customer purchases; collect payments and make change for cash transactions; and balance drawer at the end of each shift
- Assist with store stocking, floor-sets and opening/closing procedures
Sales
New York & Company Outlet
Cypress, TX
10.2011 - 12.2013
- Courteously greet customers and efficiently process transactions within busy, fast-paced retail environments
- Operate cash register, scanners and computers to itemize and total customer purchases; collect payments and make change for cash transactions; and balance drawer at the end of each shift
- Assist with store stocking, floor-sets and opening/closing procedures
Education
Cosmetology and Barbering License -
Paul Mitchell the School-Houston
Houston, TX08.2024
BS in Health -
Prairie View A&M University
Prairie View, TX01.2013
High school diploma -
Detroit International Academy for Young Women
Detroit, MI06.2008
Skills
- Problem Solving
- Interpersonal Skills
- Oral Communication
- Written Communication
- Ethics
- Teamwork
- Quality
- Planning/Organizing
- Safety and Security
- Adaptability
- Attendance/Punctuality
- HIPAA confidentiality standards
- Basic skills in MS Word and Excel
- Cash-Handling Accuracy
- Credit Card Transactions
- Customer Service Excellence
- Loss Prevention
- Merchandising & Stocking
- HIPAA
- Medical Coding
- Medical Records
- Documentation Review
- Clerical Experience
- Medical Terminology
- Hospital Experience
- Medical Billing
- Computer Skills
- Guest Services
- Microsoft Outlook
- Medical terminology understanding
- Data Entry
- Customer Service
Certification
- American Red Cross, 12/01/13, certified in Adult CPR and AED
- Texas Barbering & Cosmetology, 08/01/24, 12/01/25 License Number: 1942412
Additional Information
certified by American Red Cross in Adult CPR and AED
Personal Information
Work Permit: Authorized to work in the US for any employer
Volunteer Experience
- Volunteer, Hurley Medical Center, Flint, MI, 2009, 2010, Help ER physicans transport patients into their rooms, Help ER physicans with transportation of patients to x-ray, Help Nurses distrubte medicine to patients, Help Nurses with patient files
- Volunteer, Detroit City Makeover, Detroit, MI, 2006, 2008, Participated in organized efforts to revitalize the City of Detroit by collecting and disposal of trash, sweeping up debris and planting flowers.
- Volunteer, Breast Cancer Walk, Assisted in registering the Breast Cancer Walk Participants., Responsible for passing out quick facts brochures and serving as the go to person for informational assistance.
- Volunteer, Sandwich to Go, Prepared lunches for underprivileged children of incarcerated parents.
- Volunteer, Eastern Michigan Food Bank, Flint, MI, 2000, 2006, Manage crew of 35 teenage volunteers with folding clothes and assembling care packages., Responsible for unloading, organizing and restocking non-perishable food items.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Collaborated with team of 12 in the development of VBMS Download System
- Achieved 1000 + downloads through effectively helping with VBMS Downloading System .
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native language
Software
MICROSOFT EXCEL
Adobe PDF
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Medical Records Clerk/ Technician
Veteran Evaluation Services
08.2016 - Current
Patient Representative II
Sutherland Global Services
08.2015 - 08.2016
Return Agent
Enterprise Holdings ( Hobby Airport)
04.2015 - 08.2015
Film Crew
Amc Theaters
09.2014 - 04.2015
Sales
Macy's
03.2014 - 06.2014
Sales
New York & Company Outlet
10.2011 - 12.2013
Cosmetology and Barbering License -
Paul Mitchell the School-Houston
BS in Health -
Prairie View A&M University
High school diploma -
Detroit International Academy for Young Women