Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Avante Lawrence

Burnsville,MN

Summary

High-performing professional with substantial experience developing and implementing safety and health programs. Creates safety protocols, conducts hazard assessments and provides education. Strong knowledge of OSHA regulations and committed to promoting industrial hygiene and environmental health.

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Occupational Health Specialist

Examinetics
10.2023 - Current
  • Provided new-employee health and safety orientations and developed materials for presentations.
  • Monitored workplace activities to determine compliance with safety regulations and standards.
  • Devised and monitored safety performance metrics to assess and improve safety performance.
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Entered data into various computer systems accurately using Microsoft Office Suite.

On-Site Service Specialist/Technical Specialist

Ricoh USA
06.2022 - 09.2023
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner
  • Maintained a management focus on preventing and repairing equipment, increasing the overall efficiency of the fleet
  • Handled all direct support issues in a timely, professional, and courteous manner
  • Resolved conflicts with customers and the management team in a professional and courteous manner
  • Managed a fleet of over 1,000 printers
  • Demonstrated strong knowledge of all types of electrical components, operations, specifications and proper testing methods.
  • Set up and operated printing press machines.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.

Customer Service Representative Team Lead

CVS/caremark
01.2021 - 05.2022
  • Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Monitored customer service calls to verify representatives' adherence to service standards and best practices.
  • Onboarded and trained customer representatives to meet performance and service goals.

Therapeutic Mentor

Hard Knox
05.2021 - 12.2021
  • Provided care to patients with physical disabilities through rehabilitative treatments
  • Collected and categorized patient data and recorded patient progress records
  • Provided basic skills and life training to mentally challenged youth from underserved communities

Head Cashier

The Home Depot Inc
03.2020 - 12.2020
  • Processed cash, check, and credit cards for customer purchases
  • Supervised other and provided on-the-job training
  • Counted cash drawers at beginning of shifts to verify correct amounts
  • Provided product information and resolved concerns to assist customers
  • Maintained cash drawers and registers to ensure they're up to company standards
  • Assisted customers by answering questions and fulfilling requests.
  • Educated employees on register use, merchandising, and customer service.

Education

High School Diploma -

Ed W Clark High School
Las Vegas, NV
05-2020

Skills

  • Service Excellence
  • Microsoft excel
  • Microsoft office
  • Interpersonal Communication
  • Leadership Experience
  • Audiometric Testing Administration
  • Operating diagnostic equipment
  • Clinical documentation
  • Privacy Policy Compliance
  • Confidentiality of Health Records
  • Regulatory Compliance Monitoring
  • HIPAA

Accomplishments

  • Resolved product issue through consumer testing.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Certification

  • Council for Accreditation in Occupational Hearing Conservation (CAOHC)

Timeline

Occupational Health Specialist

Examinetics
10.2023 - Current

On-Site Service Specialist/Technical Specialist

Ricoh USA
06.2022 - 09.2023

Therapeutic Mentor

Hard Knox
05.2021 - 12.2021

Customer Service Representative Team Lead

CVS/caremark
01.2021 - 05.2022

Head Cashier

The Home Depot Inc
03.2020 - 12.2020

High School Diploma -

Ed W Clark High School

Similar Profiles

CREATE PROFILE
Avante Lawrence