Avante Littles
Houston,TX
Summary
Dedicated aviation professional with a background in customer service at United Airlines. Proven ability to deliver exceptional customer experiences by resolving issues promptly and ensuring passenger satisfaction. Adept at navigating the fast-paced aviation environment, I bring strong communication and problem-solving skills to provide seamless service. Eager to contribute my expertise in aviation customer service to enhance the passenger experience and contribute to the success of your team.
Overview
4
4
years of professional experience
Work History
Sales and Service Representative
United Airlines
01.2023 - Current
- Provide top-notch customer support through various online channels, including live chat, email, and social media platforms.
- Address passenger inquiries and technical issues related to flight bookings, reservations, check-in processes, baggage policies, and flight status updates.
- Collaborate with cross-functional teams to promptly resolve customer complaints, ensuring accurate and personalized responses that exceed expectations.
- Proactively identify and report website bugs, usability issues, and suggest improvements to enhance the overall user experience.
- Develop and maintain a comprehensive knowledge base and FAQ section to empower users to find solutions independently and reduce support ticket volume.
- Monitor website traffic and user behavior, leveraging analytical insights to optimize the website's performance and navigation flow.
Flight Attendant
Mesa Airlines
01.2022 - 12.2022
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Mental Health Lead Supervisor
Krause Mental Health Facility
02.2020 - 01.2022
- Led and supervised a team of mental health professionals, providing guidance and support to ensure the delivery of high-quality mental health services.
- Developed and implemented effective strategies for team collaboration, fostering a positive and inclusive work environment that prioritized the well-being of both clients and staff.
- Conducted regular supervision and performance evaluations for mental health counselors, offering constructive feedback and implementing professional development plans to enhance skills and competencies.
- Spearheaded the creation and implementation of mental health programs and initiatives aimed at promoting overall well-being, stress reduction, and resilience among clients and staff.
- Collaborated with interdisciplinary teams to integrate mental health services into broader healthcare initiatives, ensuring a holistic approach to patient care.
- Coordinated and facilitated training sessions for staff on topics such as trauma-informed care, crisis intervention, and cultural sensitivity to enhance the overall effectiveness of mental health services.
Education
Cyber Security Certifications -
SANS Institute
Bachelors of Arts -
Texas State University
Skills
- FAA Certification
- Airline Scheduling
- Airline Regulations
- Crew Management
- Flight Operations
- Inflight
- Flight Schedules
- Multitasking
- Excellent Time Management
- Keen Attention to Detail & Accuracy
- Conflict Resolution
- Deductive Reasoning
Timeline
Sales and Service Representative
United Airlines
01.2023 - Current
Flight Attendant
Mesa Airlines
01.2022 - 12.2022
Mental Health Lead Supervisor
Krause Mental Health Facility
02.2020 - 01.2022
Cyber Security Certifications -
SANS Institute
Bachelors of Arts -
Texas State University