Flexible, results-oriented Manager offering focused leadership and Business operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases.
Hi, I’m
Avanti Hicks
HOUSTON,TX
Summary
Overview
13
years of professional experience
Work History
The Turkey Leg Hut
General Restaurant Manager
08.2022 - Current
Job overview
- Lead and direct team firmly and fairly applying constant, gentle, pressure to hold standards while directing overall operation, ensuring proficiency and productivity.
- Oversees development and execution of new promotions, events, etc.
- Act as direct liaison to Engineering and Housekeeping Departments in regards to maintenance of property’s functionality and overall look.
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Maximizes Restaurant’s department profitability through proper forecasting and staffing; implement effective controls of food, beverage, and labor costs and monitors budget to ensure efficient operations, including achieving budgeted revenue and labor expenses.
Walmart
Gm Coach
02.2021 - 08.2022
Job overview
- Leads and develops teams effectively by teaching, training, and actively listening to associates and guidance to implement business solutions and communicating business objectives to teams effectively
- Models and demonstrates exceptional customer service standards to store associates by following and demonstrating One Best Way service model also providing process improvement leadership to ensure high quality customer experience
- Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans and providing direction and guidance on applying these in executing business processes and practices
- Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and ensuring diversity awareness.
SWAT COORDINATOR
01.2020 - 02.2021
Job overview
- Demonstrate, promote, and support compliance with all company policies, procedures, and standards of ethics and integrity
- Develop, communicate, and implement processes and practices to meet business needs and exceed performance results
- Exceed customer service expectations and monitor milestones to achieve timelines
- Execute remodeling workflows by delegating remodel tasks and ensuring all team members understand importance of on time execution
- Complete work assignments and priorities by leveraging policies, data, and resources.
AUTO CARE CENTER
ASSISTANT MANAGER
11.2016 - 01.2020
Job overview
- Drove sales and financial performance in the Auto Care Center, Sporting Goods and Hardware Department by following best practices, ensuring effective merchandising presentation and proper inventory levels
- Provided customer service and assistance, assisted in purchasing decisions, locating merchandise, resolving customer issues/concerns, promoted products and services, while maintaining a safe shopping environment
- Maintained the Auto Care Center equipment, sales floor and service areas by stocking and rotating merchandise, securing high shrink merchandise and maintaining equipment in accordance with One Best Way.
- Coordinated, completed and oversaw job-related activities and assignments by developing and maintaining relationships with key stakeholders, to meet the customers and business needs
- Provided supervision and developed opportunities for associates via hiring and training, mentoring and recognition.
SAM’S CLUB
TIRE DEPARTMENT SUPERVISOR
05.2015 - 11.2016
Job overview
- Assigned work activities to Associates pertaining to Mounting, dismounting, balancing, repairing and inspection of all passenger and light truck tires
- Ensured superior customer relationships and services while monitoring, evaluating and presenting solutions to potential problem customer/fleet/commercial accounts
- Provided leadership, coaching and training to all personnel in the tire center
- Supported efforts of sales personnel profitability while achieving effective utilization of all company assets; growth of sales, profit generation and improvement
- Communicated responsibilities for ordering, receiving, checking in and putting away all merchandise used in store operations
- Managed daily operations while merchandising, maintaining and assembling tire displays for promotions
Sears Hardware
STORE MANAGER
08.2012 - 10.2014
Job overview
- Handled and resolved escalated customer service issues
- Assumed ownership of implementation and execution of corporate programs and initiatives
- Hired and trained associates in all areas and motivate associates to give their best while focusing on company driven metrics
- Ensured consistency of operational P&L's, sales reports and POG integrity
- Increased motivation in tenured associates, whole focusing on sales and profit revenue
- Conducted events at store while partnering with community.
Sears
PROJECT MANAGER
07.2010 - 08.2012
Job overview
- Supervised all construction activities in Southern region project sites
- Ensured occupational health and safety regulations were being complied with
- Managed on-site workforce of over 400 employees, including engineers, steel workers, and laborers
- Delegated building tasks and construction responsibilities as necessary.
Education
Texas Southern University
Bachelor of Science from Marketing
05.2029
University Overview
Community Activities & Skills
Skills
- Proficient in
- MS Office Suite, Adobe Photoshop, and Lotus Office Suite
- Billing and Payment Processing
- Budgeting and Cost Control
- Leadership
- Goals and Performance
- Develop Recommendations
- Management
- Excellent Communication Skills
- Client Satisfaction
Timeline
General Restaurant Manager
The Turkey Leg Hut
08.2022 - Current
Gm Coach
Walmart
02.2021 - 08.2022
SWAT COORDINATOR
01.2020 - 02.2021
ASSISTANT MANAGER
AUTO CARE CENTER
11.2016 - 01.2020
TIRE DEPARTMENT SUPERVISOR
SAM’S CLUB
05.2015 - 11.2016
STORE MANAGER
Sears Hardware
08.2012 - 10.2014
PROJECT MANAGER
Sears
07.2010 - 08.2012
Texas Southern University
Bachelor of Science from Marketing
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