Avari Bryant
Thaxton,VA
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
I look forward to becoming an asset to the automobile part industry and being a part in Dynex's success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Prior Authorization Specialist
CCS Medical
Roanoke, VA
05.2020 - 07.2022
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Tracked referral submission during facilitation of prior authorization issuance.
- Fielded telephone inquiries on authorization details from plan members and medical staff.
- Collected and processed patient liability statements prior to service.
- Verified eligibility and compliance with authorization requirements for service providers.
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
- Reviewed insurance coverage for patients to determine which party was liable for payment.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Assistant Store Manager
Bojangles'
Lynchburg, VA
12.2016 - 05.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Compiled financial data to comply with budget.
- Investigated market to identify seasonal trends and forecast consumer needs.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Rotated merchandise and displays to feature new products and promotions.
Gov. & Business Account Rep
StarTek T-Mobile
Lynchburg, VA
10.2012 - 06.2014
- Resolved concerns with products or services to help with retention and drive sales.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Increased customer service success rates by quickly resolving issues.
- Served as corporate liaison for finance, IT and marketing departments.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Performed wide-ranging administrative, financial and service-related functions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Maintained and managed customer files and databases.
- Improved daily operations, vendor relationships, contractor communication and employee remote access by streamlining processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
Assistant Store Manager
Mason Restaurant Group
Bonsack, VA
07.2005 - 04.2012
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Compiled financial data to comply with budget.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Education
Bachelor of Science - Business Communications
Liberty University
Lynchburg, VA03.2017
Associate of Applied Science - Business Management
Virgnia Western Community College
Roanoke, Va04.2009
High School Diploma -
Liberty High School
Bedford, VA05.2006
84 Structrual Masonry - Masonry
Bedford Science & Technology Center
Bedford, Va05.2006
Skills
- Medical terminology
- Effective communication skills
- Benefit Coverage
- Understanding of insurance details
- Physician order verification
- Staff Supervision
- Business Development and Planning
- Budgeting
- Inventory Control
- Sales Training
- Cross-Selling
- Sales Goals
- Cleaning
- Business Initiatives Proficiency
- Self-Motivated
- Flexible and Adaptable
- Attention to Detail
- Multitasking Abilities
- Excellent Communication
- MS Office
- Organization and Time Management
- Problem-Solving
- Cultural Awareness
- Teamwork and Collaboration
- Training and Development
Certification
- Insurance Sales License - 6 years
- SafeServ Certification
Timeline
Prior Authorization Specialist
CCS Medical
05.2020 - 07.2022
Assistant Store Manager
Bojangles'
12.2016 - 05.2020
Gov. & Business Account Rep
StarTek T-Mobile
10.2012 - 06.2014
Assistant Store Manager
Mason Restaurant Group
07.2005 - 04.2012
Bachelor of Science - Business Communications
Liberty University
Associate of Applied Science - Business Management
Virgnia Western Community College
High School Diploma -
Liberty High School
84 Structrual Masonry - Masonry
Bedford Science & Technology Center
- Insurance Sales License - 6 years
- SafeServ Certification
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