Ava Rose Edelman
Park Rapids,US
Summary
- Hard-working professional with experience in human resources, consultative sales, customer loyalty, and business management. Frequently praised as proactive by peers, I can be relied upon to help the team achieve it's goals.
- Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
- Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
14
14
years of professional experience
Work History
Employee Engagement/ VeLOCity Support Specialist
Lamb Weston Inc.
08.2021 - 10.2024
- Assist newly hired employees through the orientation and onboarding processes
- Providing support with electronic systems, employee schedules, safety training, policy understanding and compliance
- Engages with employees periodically on topics such as attendance, performance, benefits opportunities, vacation schedule, or any other concerns to ensure retention of staff
- Maintain contact and coach new employees for up to 1 year in an effort to increase retention
- Collaborate with team leaders throughout the onboarding period, for the benefit of ensuring new employees receive interdepartmental support and coordination and to streamline the learning process for the new employee
- Conduct new employee evaluations in coordination with program leaders and on shift leadership
- Participate in the CSD Pillar
- Manage and facilitate plant mentorship program
- Coordinate employee retention and culture building activities in the facility as needed (roundtables, meet & greet activities)
- Create and support service and recognition programs to elevate the employee experience (Years of Service, birthdays, employment milestones, qualifications)
- Provide support and ensure communication from employee to management is open and effective
- Works with Managers & Human Resources on hiring process and training of team members as it relates to their onboarding process
- Establish timely and effective communication with management to keep them aware of important information, as well as to receive information and insights from them
- Utilize available data to identify areas of opportunity related to employee retention, training, and culture
- Recommend and implement programs to improve any identified deficiencies with regards to employee retention, training, and culture
- Assumes other duties and responsibilities as determined necessary and/or assigned by members of the leadership team
Quality Assurance Bacteriologist
Lamb Weston RDO Frozen
01.2021 - 08.2021
- Collecting samples of products and swabs to be tested for Listeria from a variety of locations in the plant and shipping it to the third party laboratory
- Recording, analysing and interpreting data
- Writing observations on human behaviors and surroundings
- Ensuring that data is recorded accurately in accordance to guidelines
- Observing high health and safety standards
- Inspecting food manufacturing processes to check for possible contamination
- Managing the Bacteriologists office/laboratory
- Maintains computerized scale system by keeping units operational and current with formulations; monitoring and verifying records
- Maintains factory processes and procedures to standard by using statistical methods for monitoring and charting; notifying production supervisor of noncompliance
- Releases materials by evaluating all results and visual inspection methods; determining status of products
- Maintains quality service by following organization standards
- Maintains safe and healthy work environment by following organization standards and legal regulations
- Maintains technical knowledge by attending trainings, validations and evaluations
- Contributes to team effort by accomplishing related results as needed
Quality Assurance Laboratory Technician
Lamb Weston RDO Frozen
06.2016 - 01.2021
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Performs cleaning duties in all guest areas and back of house
- Consistently offers professional, friendly, and engaging service
- Ensures housekeeping departmental standards are followed
- Responds timely to guests' special requests for miscellaneous items like cribs, cots, extra towels, etc
Hospitality Management Trainee
Odyssey Resorts Development, East Bay Suites
09.2014 - 09.2015
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Performs cleaning duties in all guest areas and back of house
Sales and Service Representative
Aegis Services Philippines Inc
07.2013 - 05.2014
- Answer calls that pertain to business inquiries
- Ensure caller satisfaction in every encounter
- Promptly and courteously attend to caller needs at all times
- Relay important information to callers accurately
- Provide true and accurate data
- Updated at all times
- Punctual and achieve targets within the specified time frame
Waitress/Service Crew
Quayside Fish Bar and Bistro
12.2012 - 02.2013
- Cleans and polishes Glassware, China ware, hollowware and flatware
- Maintains cleanliness and mise-en-place level at working station and service pantry for smooth operation
- Replenishes supply of linen and other Operating equipment
- Obtains requested items from the storeroom
- Keeps general appearance and maintenance of Restaurant working areas
Sales and Service Representative
Convergys Philippines Corporation
07.2012 - 10.2012
- Reports necessary maintenance items
- Follows departmental policies and procedures
- Follows all safety and sanitation policies
- Assists other departments when needed to ensure optimum service to guests
Ticketing Agent Trainee
Summit World Tacloban Inc, Cebu Pacific and Zestair Airlines Ticket Office
11.2011 - 01.2012
- Answer calls that pertain to business inquiries
- Provide sufficient and relevant information that will bring satisfaction to the caller
- Exhibit the right attitude when answering calls and always maintain patience
- Handle a courteous businesslike conversation with every caller
Guest Relations Officer/Management Trainee
Mount Faber Leisure Group, Jewel Box
10.2010 - 10.2011
- Developed relationships with guests to ensure customer satisfaction
- Ensured compliance with all applicable laws, regulations and safety standards
- Delivered packages from different vendors to respective rooms in a timely manner
- Provided exceptional customer service by promptly responding to inquiries and requests
Education
BACHELOR OF SCIENCE - TOURISM, HOTEL AND RESTAURANT MANAGEMENT
Leyte Normal University
03-2012
HIGH SCHOOL DIPLOMA -
Asian Development Foundation College
03-2007
Skills
- Human Resources
- Business Management
- Multilingual
- Customer Service and Sales
- Administrative Support
- Team Engagement
- Microsoft Word
- Microsoft Excel
- Microsoft SharePoint
- Microsoft PowerPoint
- Google Docs
References
Thomas Conway, Human Resources Manager, Lamb Weston, (218) 732-2155, tom.conway@lambweston.com
Timeline
Employee Engagement/ VeLOCity Support Specialist
Lamb Weston Inc.
08.2021 - 10.2024
Quality Assurance Bacteriologist
Lamb Weston RDO Frozen
01.2021 - 08.2021
Quality Assurance Laboratory Technician
Lamb Weston RDO Frozen
06.2016 - 01.2021
Hospitality Management Trainee
Odyssey Resorts Development, East Bay Suites
09.2014 - 09.2015
Sales and Service Representative
Aegis Services Philippines Inc
07.2013 - 05.2014
Waitress/Service Crew
Quayside Fish Bar and Bistro
12.2012 - 02.2013
Sales and Service Representative
Convergys Philippines Corporation
07.2012 - 10.2012
Ticketing Agent Trainee
Summit World Tacloban Inc, Cebu Pacific and Zestair Airlines Ticket Office
11.2011 - 01.2012
Guest Relations Officer/Management Trainee
Mount Faber Leisure Group, Jewel Box
10.2010 - 10.2011
BACHELOR OF SCIENCE - TOURISM, HOTEL AND RESTAURANT MANAGEMENT
Leyte Normal University
HIGH SCHOOL DIPLOMA -
Asian Development Foundation College
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