Avashua Garland
Safety Harbor,US
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
3
3
years of professional experience
Work History
Owner
Pushing Loads Logistics, LLC
11.2023 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
Technical Support Representative
Conduent
03.2023 - 11.2023
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Managed high levels of call flow and responded to technical support needs.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Cashier
McDonald's
09.2023 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Customer Service Representative
Stanley Steamer
03.2022 - 01.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Penn Foster High School
Scranton, PA06.2009
Skills
- Remote Support
- Software Installation
- Multitasking
- Attention to Detail
- Excellent Communication
- Problem-Solving
- Microsoft Windows and Office
- Data Entry
- Active Listening
- Computer Proficiency
- Scheduling
- Live chat support
- CRM Software
- Technical issues analysis
Timeline
Owner
Pushing Loads Logistics, LLC
11.2023 - Current
Cashier
McDonald's
09.2023 - 11.2023
Technical Support Representative
Conduent
03.2023 - 11.2023
Customer Service Representative
Stanley Steamer
03.2022 - 01.2023
High School Diploma -
Penn Foster High School
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