Ave Krebs
Birmingham,AL
Summary
Highly versatile, personable, and detail-oriented professional with diverse experience in the dental field. Dedication to efficiency, quality, and productivity. Extensive organizational, supervisory, and clinical skills combined with excellent customer service. Consistently exceed expectations in high-pressure, fast-paced environments and deliver strong and sustainable gains in performance, productivity, and profitability.
Overview
24
24
years of professional experience
Work History
Office Manager / RDH / Insurance Claims Specialist
Dr. Stuart L. Atkinson DMD P.C. LLC
06.2013 - 08.2024
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Liaised with patients and addressed inquiries, appointment requests, and billing questions.
- Oversaw office inventory activities, ordering, and requisitions.
- Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve the overall effectiveness of personnel.
- Hired, managed, developed, and trained staff, established and monitored goals, and conducted performance reviews.
- Improved customer satisfaction scores through the application of superior conflict resolution and problem-solving skills.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources.
- Created and managed electronic patient records, encompassing data entry and functions related to insurance, billing, and accounts receivable.
- Completed bi-weekly payroll
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current, and compliant financial records.
- Assured professional Licensure compliance
- Delivered clinical support by efficiently handling a wide range of routine and special dental procedures.
- Generated creative content for patient campaigns.
- Researched and identified new opportunities for increasing the company's social media presence.
Expanded Functions Dental Assistant
Dr. Robert A. Dreelin DDS P.C.
01.2001 - 06.2013
- Assisted general, endodontic and surgical procedures. Placed and completed endodontic, composite and amalgam restorations, suture placement/removals, design and adjustments of removable prosthetics
- Recorded medical/ dental histories, verified/ recorded drug interactions and performed preliminary dental exams
- Patient education , instructed patients on post-procedure home care, executed follow up calls
- Excellent pediatric hygiene prophylactic skills; provided independent dental care for children/ young adults
- Performed supply management : forecasted orders and organized practice tools / supplies
- Scheduled, recited and oversaw all maintenance / repair within practice
- Coordinator and trainer for HIPPA/OSHA , as well as General Office Policies and Procedures
- Insurance management ; coding /narratives/ appeals / treatment pre-authorizations
- Performed independent treatment consultations
- Attended annual continuing education courses on new techniques and technology
Education
Certificate of Excellence - Contract Law
Harvard Business School
Cambridge, MACurrent
Certificate of Excellence - Leadership Principles
Harvard Business School
Cambridge, MA06-2020
Infiltration Anesthesia License - Dental Anesthesia
UAB
Birmingham, AL12-2018
RDH - Dental Hygiene
UAB
Birmingham, AL06-2017
CCDA Expanded Function - Dental Assisting / Dental Hygiene
Salem State University
Salem, MA10-2001
Skills
- Excellent multi-tasking ability
- Accounts Payable & Receivable (AP/AR)
- Team building, management
- Insurance Processing, Verification, Coding, Appeals
- Business Development & Administration
- Contract negotiations
- Marketing Analytics
- Reputation Management
- Campaign Content Development
- Treatment Planning, scheduling
- Negotiation and Conflict Resolution
- Local anesthesia administration
- Periodontal Therapy
- Ultrasonic instrumentation
- Dentrix software proficiency
- Radiographic interpretation
- Dental Prophylaxis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager / RDH / Insurance Claims Specialist
Dr. Stuart L. Atkinson DMD P.C. LLC
06.2013 - 08.2024
Expanded Functions Dental Assistant
Dr. Robert A. Dreelin DDS P.C.
01.2001 - 06.2013
Certificate of Excellence - Contract Law
Harvard Business School
Certificate of Excellence - Leadership Principles
Harvard Business School
Infiltration Anesthesia License - Dental Anesthesia
UAB
RDH - Dental Hygiene
UAB
CCDA Expanded Function - Dental Assisting / Dental Hygiene
Salem State University
www.linkedin.com/in/ave-krebs-om-rdh
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