Avelina Ramos
Rochester
Summary
Dynamic and results-oriented professional with a proven track record at CloverKey, adept at boosting customer satisfaction through exceptional service and efficient problem-solving. Skilled in cash handling and fostering teamwork, I excel in fast-paced environments, significantly enhancing operational efficiency. Committed to leveraging excellent people skills and multitasking strength to achieve and surpass sales goals.
Overview
5
5
years of professional experience
Work History
Sales Associate
CloverKey
11.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Cashier
Kwik Fill
10.2023 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Crew Member
CoreLife Eatery
07.2021 - 06.2023
- Worked front counter and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
Office Operations Supervisor
United States Census Bureau ACO 2976
12.2019 - 10.2020
- Monitored budget expenditures closely, reallocating resources as necessary to meet evolving needs.
- Evaluated vendor contracts regularly to ensure competitive pricing for goods and services used within the office space.
- Developed comprehensive office procedures, establishing clear expectations for staff members'' roles and responsibilities.
- Managed daily operations, ensuring a smooth workflow in a fast-paced environment.
- Improved office efficiency by streamlining processes and implementing new organizational systems.
- Implemented effective communication channels between departments for seamless collaboration on projects and initiatives.
- Supervised and trained administrative staff to maximize productivity and adherence to company policies.
- Handled escalated customer service issues promptly, fostering an atmosphere of trust between clients and the organization.
- Maintained confidential personnel files in compliance with legal requirements and company policies.
- Coordinated office events, meetings, and conferences to promote a positive work environment and enhance employee engagement.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
High School Diploma -
Lake Minneola High School
Minneola06-2016
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Cash handling
- Verbal/written communication
- Store opening and closing
- Stocking and receiving
- Cash register operation
- Listening skills
Timeline
Sales Associate
CloverKey
11.2024 - Current
Cashier
Kwik Fill
10.2023 - 07.2024
Crew Member
CoreLife Eatery
07.2021 - 06.2023
Office Operations Supervisor
United States Census Bureau ACO 2976
12.2019 - 10.2020
High School Diploma -
Lake Minneola High School
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