Avelina Vargas
San Antonio
Summary
Client Engagement Manager with expertise in customer service and technical troubleshooting. Focused on enhancing client loyalty through tailored strategies and team training. Strong skills in relationship development, problem-solving, and strategic planning to boost satisfaction and profitability. Experienced in managing cross-functional teams and collaborating with clients to deliver effective solutions and elevate service levels.
Overview
8
8
years of professional experience
Work History
Client Engagement Manager
Office Depot Inc
Georgetown
03.2021 - 12.2024
- Developed strong client relationships to enhance overall satisfaction and loyalty.
- Managed communication between clients and internal teams to resolve issues promptly.
- Conducted regular check-ins with clients to understand needs and expectations.
- Facilitated training sessions for staff on client engagement best practices.
- Provided training and guidance to team members involved in customer engagements.
- Trained new staff on equipment usage and safety protocols.
- Conducted routine maintenance on printing machinery to ensure optimal performance.
- Monitored print quality and resolved technical issues promptly.
- Oversaw daily printing operations to ensure timely project completion.
Copy & Print Manager
Office Depot Inc
Hodgkins
08.2018 - 02.2021
- Guided customers in creating effective design layouts and selecting optimal printing options.
- Resolved customer inquiries regarding service options and pricing, enhancing overall customer satisfaction.
- Maintained records of all completed print jobs including costs, quantity.
- Provided training for new employees in the use of copy machines, printers, and other office equipment.
- Supervised daily operations of copy and print services.
- Processed payments from customers using point-of-sale systems accurately and efficiently.
- Diagnosed and resolved technical issues with copy machines and printers to minimize downtime.
Copy & Print Associate
Office Depot Inc
Chandler
12.2016 - 08.2018
- Operated printing equipment to produce high-quality print jobs using PC, CTP, binding equipment, punching, and cutting.
- Edited images with Adobe Photoshop to enhance quality before printing.
- Copied documents and bound materials for polished finishing work.
- Provided excellent customer service by answering questions and resolving issues promptly.
- Prioritized workload to achieve maximum output and meet customer deadlines.
- Handled cash transactions and processed payments accurately.
Education
High School Diploma -
Grand Junction High School
Grand Junction, CO05-2015
Skills
- Client management
- Account management
- Customer engagement
- Client communication
- Sales methodology
- Sales monitoring
- Quota management
- Market and competitive analysis
- Training delivery
- Personnel coaching
- Special projects
- Customer service
- Print production
Timeline
Client Engagement Manager
Office Depot Inc
03.2021 - 12.2024
Copy & Print Manager
Office Depot Inc
08.2018 - 02.2021
Copy & Print Associate
Office Depot Inc
12.2016 - 08.2018
High School Diploma -
Grand Junction High School