Aven Duren
Arlington,TN
Summary
Results-driven operations leader with a servant leadership approach, focused on empowering teams through empathy, clear communication, and strategic alignment. Proven track record in building and leading high-performing service teams, driving ROI, and leading cross-functional transformations. Entrepreneurial mindset with expertise in optimizing customer care through workforce management tools and advanced reporting systems. I am open to relocation.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
26
26
years of professional experience
Work History
Manager Operations Support Services
SEDGWICK
10.2021 - 09.2025
- Led and managed remote teams of 50 colleagues for Sedgwick’s Operations Support Services area including OSS Mail Teams, Incoming Check Unit, and Colleague Termination/Colleague Reassignment Teams.
- I managed three OSS Mail teams responsible for timely indexing of electronic claim documents, reducing backlog from over 60,000 to 8,000 within my first few months with the team.
- The Incoming Check Unit processed checks received in Memphis, ensuring accurate allocation to claims. This team processed an average of 1,000 checks per day.
- The Colleague Termination/Reassignment team removed system access for departing employees and reassigned claims to new examiners as needed.
- Revised many inherent processes to increase efficiencies for the teams along with instituting reporting and analysis processes.
Manager Finance
BAPTIST MEMORIAL HEALTH CARE CORPORATION
12.2016 - 02.2021
- Managed a team of Accounts Receivable representatives that were responsible for collecting commercial claims inventory of over $200 million dollars for 15 hospitals located in Tennessee, Arkansas and Mississippi.
- Consolidated the business offices of 6 hospitals into the Central Business Office over the time I was there.
- Designed training and peer-mentoring programs for the staff of 35 - 50 employees which expanded productivity by 25% over the past year.
- Collaborated with all areas of the Revenue Cycle division to update all processes and broadened insurance collections from 28% of Total AR to over 32% within the last 2 years of my tenure.
- Refined outsourcing strategy by collaborating with vendors that handle over $90 million of receivables inventory which strengthened cash collections by 15% over the past two years.
Director of Financial Services
UNIFIED HEALTH SERVICES
06.2015 - 09.2016
- Led the Financial Services division of a Healthcare Revenue Cycle Company that specialized in Workers Compensation financial class with inventory of over $9 million in receivables.
- Addressed with the Billing, Authorizations, Payment Posting and Collections areas in redesigning the workflow for the Finance area which accelerated productivity 20%.
- Improved the Client Services area involving interaction with clients in Hospitals, Outpatient Surgery Centers, and Physician Clinics from across the United States to increase placements 10% between 2015 and 2016.
Director of Operations
REVENUE RECOVERY CORPORATION
06.1999 - 05.2015
- Directed the Memphis, Tennessee office of a major Accounts Receivable firm servicing clients from across the United States in Healthcare and Retail Collections with account placements of over $60 million per month.
- Spearheaded the upgrades of computer and telephone systems that improved production 40% and increased collections of over 10% per year from 2010 to 2015.
- Designed and implemented operational efficiency improvement program for all departments that reduced labor costs 20% per year from 2010 – 2014.
- Created performance reporting templates which achieved an 80% reduction in the preparation time for standard monthly reporting.
Education
Bachelor of Business Administration - Real Estate and Mortgage Finance
MISSISSIPPI STATE UNIVERSITY
Starkville, MississippiSkills
- Operations Management
- Accounts Receivable Management
- Compliance
- Call Center Management
- Analytics
- Strategic Planning
- Data Analysis & Reporting
- Long-Term Business Planning
- Budget & P&L Management
- Vendor & Change Management
- Customer Service Leadership
- Personnel Management
- C-Level Advising
- Epic
- Microsoft Office Suite
Timeline
Manager Operations Support Services
SEDGWICK
10.2021 - 09.2025
Manager Finance
BAPTIST MEMORIAL HEALTH CARE CORPORATION
12.2016 - 02.2021
Director of Financial Services
UNIFIED HEALTH SERVICES
06.2015 - 09.2016
Director of Operations
REVENUE RECOVERY CORPORATION
06.1999 - 05.2015
Bachelor of Business Administration - Real Estate and Mortgage Finance
MISSISSIPPI STATE UNIVERSITY