Aven Maxwell
North Charleston,SC
Summary
Dynamic professional with a proven track record in customer service and culinary excellence, notably at T-Mobile and Hilton Hotels Corporation. Skilled in complaint resolution and time management, I excel in high-pressure environments, consistently enhancing customer satisfaction and team performance. My adaptability and Microsoft Excel proficiency have driven tangible improvements in operational efficiency and client loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
T-Mobile
06.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Sous Chef
Hilton Hotels Corporation
03.2021 - 06.2023
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Ensured consistent quality control of all dishes leaving the kitchen, resulting in a reputation for excellence among patrons.
- Contributed to successful catering events by coordinating meal preparation and execution, exceeding client expectations on each occasion.
- Maintained open lines of communication with front-of-house management teams to address any potential issues before they escalated into larger problems affecting overall guest satisfaction levels.
- Boosted customer satisfaction ratings by consistently delivering high-quality dishes and maintaining strict adherence to food safety standards.
- Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
- Provided exceptional customer service when addressing guest concerns or special dietary requests, building loyalty among returning clientele.
- Fostered positive working environment, encouraging teamwork and open communication among staff.
Retail Sales Consultant
AT&T
02.2021 - 03.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
- Listened to customer needs and desires to identify and recommend optimal products.
Call Center Representative
Hyundai North Charleston
08.2018 - 02.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Identified upselling opportunities to increase revenue generation.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Education
High School Diploma -
Monticello High School
Monticello, NY06-2016
Skills
- Reliability
- Adaptability
- Time management abilities
- Problem-solving abilities
- Multitasking Abilities
- Call escalation
- High-energy attitude
- Prioritization
- Call center experience
- Customer satisfaction measurement
- Microsoft Excel
- Complaint resolution
- In-store support
- Retail sales customer service
- Hospitality and accommodation
Timeline
Customer Service Representative
T-Mobile
06.2023 - Current
Sous Chef
Hilton Hotels Corporation
03.2021 - 06.2023
Retail Sales Consultant
AT&T
02.2021 - 03.2023
Call Center Representative
Hyundai North Charleston
08.2018 - 02.2021
High School Diploma -
Monticello High School