Pursuing an entry-level position in which I can apply my strong work ethic, enthusiasm, and willingness to learn. Ready to work in a highly organized, efficiency-driven and proactive environment. Seeking a position in which I can use my strong analytical skills and decision-making abilities.
Overview
5
5
years of professional experience
Work History
Crowd Manager
Ilitch Enterprises
Detroit, MI
01.2025 - Current
Enforce rules governing behavior of patrons while attending events or shows.
Conducte post-event reviews of operations, identify areas for improvement, and recommend solutions.
Organize and monitor crowd flow to ensure safety of patrons.
Supervise access control points within the venue ensuring that only authorized persons enter the area.
Respond quickly and effectively to customer inquiries or complaints regarding crowding issues.
Monitor patron behavior to identify and de-escalate potential conflicts or disturbances.
Operate walkie-talkies or other communication devices to stay connected with security and management teams.
Enforce venue rules and policies consistently to maintain order and safety.
Remove unruly or intoxicated patrons from the premises to maintain a safe and enjoyable environment.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Inspect bags or belongings as part of entry security procedures.
Conduct pat-downs or metal detector checks to prevent weapons and illegal substances from entering the venue.
Participate in security briefings and training sessions to stay updated on best practices and legal requirements.
Confirm people were not visibly intoxicated prior to entering premises.
Assist in the lost and found operation, helping patrons recover lost items.
Maintain secure entrance and exit points to ensure safety of patrons and staff.
Engaged in teamwork with colleagues from various cultures.
Ensure safety and security of patrons, colleagues, and environment.
Demonstrate an understanding of company policies and procedures, upholding its missions and values.
Laborer
Young's Haul All
Warren, MI
08.2022 - 03.2025
Followed delivery instructions, routes and time schedules.
Loaded, unloaded and rearranged furniture and other items in accordance with customer instructions.
Assembled, disassembled furniture prior to loading, unloading.
Used dollies, hand-trucks, straps and other equipment to safely move items from one location to another.
Ensured that all items were properly secured in the truck before transporting them to the destination.
Provided excellent customer service throughout the entire process of loading and unloading goods at the customer's residence or business premises.
Transported goods from one location to another in a timely manner while adhering to safety regulations and traffic laws.
Adhered to company policies and procedures related to quality control measures when handling goods.
Cleaned up debris after completing each job in order to maintain a professional appearance at all times.
Assisted with general labor duties such as shoveling, raking and hauling materials.
Operated hand-held power tools such as drills, saws, grinders, sanders and screwdrivers.
Removed debris from construction sites using brooms, shovels and wheelbarrows.
Volunteer
Full Count Foundation
Detroit, MI
09.2022 - 06.2024
Provided assistance to staff in the daily operations of the organization.
Assisted with fundraising efforts, including event planning and donor outreach.
Collaborated with other volunteers to create a positive work environment.
Participated in team-building exercises to strengthen relationships among volunteers.
Volunteer
Detroit Edison Public School Academy
Detroit, MI
08.2020 - 06.2024
Provided assistance to staff in the daily operations of the organization.
Assisted with fundraising efforts, including event planning and donor outreach.
Collaborated with other volunteers to create a positive work environment.
Participated in team-building exercises to strengthen relationships among volunteers.
Maintained cleanliness of concession stand area including counters, shelves, floors and restrooms.
Ensured proper portion control for all food items served to customers.
Restocked supplies in concession stand areas as needed.
Followed safety procedures when handling hot foods or beverages.
Adhered to health department guidelines regarding food storage, temperature control, and sanitation standards.
Provided assistance to other volunteers when needed during peak times of operation.
Performed basic cleaning tasks such as wiping down surfaces and sweeping floors in order to maintain a sanitary environment.
Prepared snacks or drinks for customers upon request in accordance with established recipes.
Worked closely with management team in order to ensure smooth operations within the concession stand area.
Maintained safe food handling practices to prevent germ spread.
Welcomed and thanked guests to demonstrate appreciation for patronage.