Avera Swicegood
Lexington,NC
Summary
I am a proven leader with a track record of enhancing team productivity and performance at American Red Cross. I am skilled in quality improvement and effective leadership, demonstrated through mentoring staff to exceed targets. I specializes in conflict resolution and staff training, achieving significant improvements in team motivation and operational efficiency.
As a team supervisor I hire and supervise front line staff, resolve complaints and enforce disciplinary action to maintain high level of productivity. I train and mentor staff and oversee team operations, reporting and policy implementation to comply with operational standards. I demonstrate intermediate analytical, planning and leadership skills and advanced organizational and interpersonal skills to work in fast-paced environment with changing priorities.
I am a detail-oriented team player with strong organizational skills. I have the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
32
32
years of professional experience
Work History
Team Supervisor
American Red Cross Blood Services
08.1999 - Current
- Interacted with multiply departments to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Managed performance reviews for 18 employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
- Maintained awareness of basic HR laws and regulations and kept up-to-date with company policies.
- Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.
- Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
- Documented coaching and development sessions, corrective actions and performance improvement plans to help staff meet key performance indicators.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Covered CM in WS, Charlotte and Asheville when needed.
- Traveled to assist with CERP III training.
- Worked with schedule retention.
LPN
Forsyth Medical Center
09.1992 - 09.1998
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Obtained patient vital signs and input/output measurements from inpatients.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
Education
LPN - Nursing
Forsyth Technical Community College
Winston-salem, NC08.1992
High School Diploma -
North Davidson High School
Lexington, NC09.1981
Skills
- Effective Leadership
- Coaching
- Mentoring
- Quality Improvement
- Team Supervision
- Attention to Detail
- Team motivation
- Conflict Resolution
- Coaching and Mentoring
- Flexible Schedule
- Problem-Solving
- Meeting facilitation
- Staff education and training
- Onboarding and Orientation
- Overseeing Daily Activities
- Giving Constructive Feedback
Timeline
Team Supervisor
American Red Cross Blood Services
08.1999 - Current
LPN
Forsyth Medical Center
09.1992 - 09.1998
LPN - Nursing
Forsyth Technical Community College
High School Diploma -
North Davidson High School
Similar Profiles
Shripad ReddyShripad Reddy
Supply Chain Volunteer Program Associate at American Red Cross Blood ServicesSupply Chain Volunteer Program Associate at American Red Cross Blood Services
Jeanne DoaneJeanne Doane
Account Manager II - Donor Recruitment at American Red Cross Blood ServicesAccount Manager II - Donor Recruitment at American Red Cross Blood Services
Gabrielle QuilesGabrielle Quiles
Lead Collection Specialist at American Red Cross Blood ServicesLead Collection Specialist at American Red Cross Blood Services