Averi Shaver

• Responded to all client inquiries and asked appropriate questions to facilitate resolution.
• Demonstrated empathy towards clients'' situations while maintaining professional boundaries and adhering to company policies.
• Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
• Identified potential areas of improvement in client care processes, implementing changes that resulted in increased efficiency and effectiveness.
• Proactively addressed potential client concerns, preventing escalated issues and maintaining a positive relationship.
• Built strong relationships with clients, consistently exceeding their expectations with quality service.
• Enhanced client satisfaction by providing exceptional support and timely resolutions to issues.
• Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.

• Managed cash register operations, ensuring accurate cash handling and reconciliation.
• Maintained cleanliness and organization in checkout areas to enhance store presentation.
• Trained new staff on cash handling procedures and customer service protocols.
• Collaborated with team members to optimize workflow during peak hours.
• Monitored inventory levels at checkout stations, alerting management of restock needs.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

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• Used POS system to enter orders, process payments and issue receipts.
• Performed cash, card and check transactions to complete customer purchases.