Averi Stockton
Adrian,TX
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
5
5
years of professional experience
Work History
Patient Service Specialist
Texas Tech Health Science Center - Opthalmology
05.2022 - 05.2023
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Took copayments and compiled daily financial records.
- Verified insurance eligibility and coverage for patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Established and maintained positive working relationships with patients and staff.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Answered incoming calls, scheduled appointments and managed patient flow to prevent patient overload.
- Followed document protocols to safeguard confidentiality of patient records.
Cashier
HEB Grocery Store
10.2020 - 01.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Monitored self-checkout systems and provided assistance in resolving complex problems for customers.
Food Service Supervisor
Happy's Shaved Ice
11.2019 - 10.2020
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Retail Sales Associate
Red Raider Outfitters
05.2018 - 10.2019
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Trained to become shift lead and store key holder.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Managed cash register after end of shift to balance and record accurate transactions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
South Plains College
Levelland, TXSkills
- Bookkeeping Support
- Medical Billing
- Document Filing
- System Updates
- Interpreting Physician Orders
- Appointment Scheduling
- Medical Insurance
- Customer Service
- Patient Intake
- Payment Collection
- HIPAA Compliance
Timeline
Patient Service Specialist
Texas Tech Health Science Center - Opthalmology
05.2022 - 05.2023
Cashier
HEB Grocery Store
10.2020 - 01.2022
Food Service Supervisor
Happy's Shaved Ice
11.2019 - 10.2020
Retail Sales Associate
Red Raider Outfitters
05.2018 - 10.2019
South Plains College