Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Averie Wright

League City,TX

Summary

Proven to excel in high-pressure environments, I leveraged my efficient multitasking and keen skills at Opus Ocean Grille to enhance service delivery and customer satisfaction. My proactive approach in cleanliness maintenance and stock rotation significantly contributed to the seamless operation of the bar area, demonstrating my ability to meet and exceed employer expectations with a results-driven mindset.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Bar Back

Opus Ocean Grille
07.2024 - Current
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
  • Restocked ice, condiments, and snacks.
  • Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
  • Replaced empty kegs and soda syrups.
  • Coordinated with servers and bartenders to maintain smooth operation of bar area.
  • Assisted in setting up and breaking down bar area for special events.
  • Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
  • Delivered food to customers at bar and tables.
  • Learned how to make wide variety of mixed drinks.
  • Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.
  • Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
  • Performed regular maintenance tasks on bar equipment, ensuring optimal functionality during service hours.
  • Greeted customers and provided friendly, knowledgeable service.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Increased teamwork among staff members by proactively offering assistance whenever needed or requested from coworkers or supervisors.
  • Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Collaborated with kitchen staff to expedite food orders for bar patrons, leading to improved guest satisfaction.
  • Demonstrated knowledge of alcohol laws and regulations by properly checking IDs prior to serving alcoholic beverages.
  • Enhanced customer experience by engaging with patrons in a friendly and personable manner while assisting bartenders.
  • Checked ID cards and verified bar guests were of legal age.
  • Ensured proper storage conditions were met for both perishable and non-perishable items to meet food safety standards.
  • Operated POS system to collect payments from customers.
  • Reduced waste by accurately measuring and portioning ingredients for mixed drinks.
  • Supported event planning efforts for private parties held at the establishment, including setup and breakdown of events.
  • Contributed to increased sales by effectively upselling menu items when appropriate.
  • Decreased wait times for guests by quickly clearing tables and resetting them for new arrivals.
  • Improved team morale, trained new barbacks on proper techniques and bar procedures.
  • Improved drink preparation times, pre-mixed popular cocktail bases before peak hours.
  • Facilitated smooth workflow by organizing bar layout for easy access to frequently used bottles and tools.
  • Ensured optimal cleanliness, sanitized bar surfaces, and washed glassware to maintain hygienic environment.
  • Streamlined communication, acted as liaison between bar and kitchen staff to ensure timely order fulfillment.
  • Promoted to lead barback after demonstrating exceptional work ethic and mastery of bar operations.
  • Assisted bartenders in creating complex cocktails, speeding up service delivery during peak hours.
  • Reduced operational costs, implemented recycling program for bottles and cans.
  • Maintained strict adherence to legal and safety regulations, ensuring safe drinking environment.
  • Reduced waste, monitored and recorded spoilage of perishables, ensuring efficient use of resources.
  • Enhanced bar efficiency by restocking all necessary bar supplies, including liquors, fruits, and ice, before and during service hours.
  • Enhanced beverage service, assisted in developing streamlined system for tracking and replacing kegs.
  • Increased customer satisfaction by quickly clearing tables and ensuring welcoming atmosphere.
  • Contributed to creating seasonal drink menus by providing feedback on popular customer choices.
  • Optimized storage solutions, rearranged liquor shelves for better space utilization.
  • Ensured customer satisfaction, promptly addressed and resolved any complaints related to bar area.
  • Reduced service times, efficiently managed dishwasher during high-volume periods.
  • Supported inventory management, monitored stock levels, and alerted management to low supplies, preventing stockouts.
  • Streamlined bar operations, prepared garnishes for drinks ahead of busy periods.
  • Enhanced team efficiency, coordinated with bartenders to anticipate needs and prepare for upcoming events.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Assisted with bussing tables and cleaning up spills.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Monitored dining room inventory and replenished as necessary.
  • Monitored dining room and bar areas for signs of overcrowding.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Assisted wait staff with timely food delivery and guest requests.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Established rapport with customers by providing friendly and attentive service.
  • Processed payments for orders and provided customers with change.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Engaged in suggestive selling and other sales techniques.
  • Arranged tables and chairs for special occasions and events.
  • Provided attentive service and proactively assessed guest needs.
  • Greeted customers and provided menus upon arrival to dining room.
  • Assisted customers with carry-out service.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Offered product samples, answered questions and helped customers find items.

Servers Assistant

Opus Ocean Grille
07.2024 - Current
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Maintained clean, safe and organized work environment to safeguard servers and patrons.
  • Communicated customer needs clearly to kitchen staff for fast, accurate orders.
  • Collaborated with other staff members to maintain high-level customer satisfaction.
  • Complied with all food safety and sanitation regulations to reduce restaurant risks.
  • Assisted with dining room set up prior to and after service period.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
  • Supported fast table turnover by taking customer orders and payments accurately and efficiently.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Greeted customers and provided menus upon arrival to dining room.
  • Assisted with bussing tables and cleaning up spills.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Arranged tables and chairs for special occasions and events.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Provided attentive service and proactively assessed guest needs.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Assisted wait staff with timely food delivery and guest requests.
  • Established rapport with customers by providing friendly and attentive service.
  • Monitored dining room inventory and replenished as necessary.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Assisted customers with carry-out service.
  • Processed payments for orders and provided customers with change.

House Cleaner

Cedar Oaks Inn
06.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Recommended complementary purchases to customers, increasing revenue.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.

Sales Associate

Spirit Halloween Super Store
10.2022 - 11.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Recommended complementary purchases to customers, increasing revenue.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.

Education

Clear View High School
Webster, TX
06.2024

Skills

  • Efficient multitasking
  • Cleaning and sanitation
  • Cleanliness Maintenance
  • Flexible Schedule
  • Stock Rotation
  • Cleaning proficiency
  • Facility Cleaning
  • Glassware organization
  • Waste Reduction
  • Glass collection
  • Supply Replenishment
  • Basic mixology
  • Bussing Tables
  • Ice replenishment
  • Fast-Paced Environment
  • Product delivery management
  • Menu knowledge
  • Keg replacements
  • Bartender backup
  • Clearing tables
  • Glass washing
  • Dishwashing and sanitization
  • Bar supply replenishment
  • Spirits restocking
  • Ice and keg replenishment
  • Equipment handling
  • Beer keg installation

Certification

TBAC certification

national food handlers license

Timeline

Bar Back

Opus Ocean Grille
07.2024 - Current

Servers Assistant

Opus Ocean Grille
07.2024 - Current

House Cleaner

Cedar Oaks Inn
06.2023 - Current

Sales Associate

Spirit Halloween Super Store
10.2022 - 11.2022

Clear View High School

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Averie Wright