Averill Norton
Gallup,NM
Summary
Adept at enhancing team productivity and customer satisfaction, I leveraged my cooking and customer service skills at Village Inn Pancake House to significantly improve service delivery. Mentoring new staff and streamlining kitchen operations, I achieved a high accuracy rate in order preparation, demonstrating my strong multitasking abilities and commitment to quality.
Experienced with various cooking techniques and kitchen operations. Utilizes culinary skills to create flavorful and visually appealing dishes. Knowledge of food safety practices and efficient kitchen workflows.
Overview
4
4
years of professional experience
Work History
Cook
Village Inn Pancake House
10.2024 - 12.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Crew Trainer
Mcdonalds
07.2023 - 12.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
- Reduced training time without compromising quality by optimizing training curriculum and delivery methods.
- Fostered positive work environment, leading to increase in crew morale and productivity.
Assembler
Array Technologies
11.2020 - 03.2023
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Collaborated effectively with team members to meet production targets consistently.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Completed durable assemblies and subassemblies with hand and power tools.
Education
GED -
CNM Main Campus Student Service Center
Albuquerque, NM05-2027
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Multitasking and organization
- Kitchen organization
- Frying
- Sanitation
- Surface cleaning
- Hospitality and service industry background
- Hospitality service expertise
- Order verification
- New hire training
Accomplishments
- Resolved product issue through consumer testing.
- Achieved a promtion through effectively helping with customers and kitchen staff as well as new hired employees.
- Supervised team of 5 staff members.
- Achieved customer satisfaction by completing their orders with accuracy and efficiency.
Languages
Spanish
Limited Working
Interests
- Cooking
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Learning new cooking techniques and expanding my culinary skills
- I like trying new recipes and food trends
- Electronics and Circuit Building
- Gym Workouts
- Mindfulness Practices
- Passionate about balancing physical health with mental and emotional wellness
- Regularly practice mindfulness and meditation for overall wellness
Timeline
Cook
Village Inn Pancake House
10.2024 - 12.2024
Crew Trainer
Mcdonalds
07.2023 - 12.2024
Assembler
Array Technologies
11.2020 - 03.2023
GED -
CNM Main Campus Student Service Center
Similar Profiles
Kyren ZergerKyren Zerger
Food Service Worker at Village Inn Pancake HouseFood Service Worker at Village Inn Pancake House
Claudia EstradaClaudia Estrada
Supervisor at Village Inn Pancake HouseSupervisor at Village Inn Pancake House
JEREMIAH STRAITJEREMIAH STRAIT
COOK/ ASSISTANT MANAGER at Village Inn Pancake HouseCOOK/ ASSISTANT MANAGER at Village Inn Pancake House