Avery Anderson
Seymour,CT
Summary
Dynamic administrative professional with a proven track record at More To Say, enhancing patient satisfaction and streamlining front desk operations. Skilled in Microsoft Office and HIPAA guidelines, with a knack for fostering teamwork and empathy. Achieved notable improvements in patient intake efficiency and confidentiality management.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
More To Say
05.2023 - Current
- Coordinate patient scheduling, check-in, check-out and payments for billing.
- Check patient insurance, demographic, and health history to keep information current.
- Maintain strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Complete administrative patient intakes with case histories, insurance information and mandated forms.
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
Dance Instructor
CSPA Dance and Gymnastics
08.2019 - Current
- Teach students ages 3-17 the basics of dance such as musical rhythm and ballet and provide a welcoming and encouraging environment for students to promote learning.
- Choreograph unique routines tailored to individual student abilities, enhancing each dancer's strengths while improving areas of weakness.
- Communicate with parents and fellow staff members regarding upcoming events and scheduling and registration information.
- Perform office duties including accepting and processing payments, inputting new students, and receiving phone calls.
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
Customer Service Associate
Traveling Chic Boutique
10.2020 - 01.2024
- Greet patrons and build rapport with clientele by giving suggestions and aiding in gift selection.
- Exercise exceptional attention to detail when conducting sales by mastering point-of-sale system.
- Train new hires in opening and closing responsibilities and cashier duties.
- Curate photo setups for social media posts.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Education
Master of Healthcare Administration (MHA) -
University of New Haven
West Haven, CT05.2024
Bachelor of Science, Health Sciences -
University of New Haven
West Haven, CT08.2023
Skills
- Telephone Etiquette
- Microsoft Office
- Appointment Scheduling
- Medical Terminology
- HIPAA Guidelines
- Medical Records Management
- Teamwork and Collaboration
- Patience and Empathy
Research
University of New Haven, West Haven, CT
The Impact of Social Support on Postpartum Depression: A Systematic Review, Spring 2022
Systematically reviewed multiple databases including PsychINFO, Medline, SocINDEX, and ERIC for relevant peer reviewed research reports and papers. Presented findings at a final presentation open to university staff.
Timeline
Medical Receptionist
More To Say
05.2023 - Current
Customer Service Associate
Traveling Chic Boutique
10.2020 - 01.2024
Dance Instructor
CSPA Dance and Gymnastics
08.2019 - Current
Bachelor of Science, Health Sciences -
University of New Haven
Master of Healthcare Administration (MHA) -
University of New Haven
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