Avery Barber
Lubbock,TX
Summary
Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
3
3
years of professional experience
Work History
Sales Associate
Heady's
12.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Server
Cracker Barrel
03.2020 - 07.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
Event Staff Member
Action Rental
09.2021 - 01.2022
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Helped organize and manage successful events.
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Ran concession stand by preparing food and serving drinks for patrons.
- Inspected tickets and customer IDs, checking for appropriate age requirements.
- Supervised lobbies and restrooms for cleanliness and safety standards.
- Cleaned and sanitized seating areas between showings for adherence to sanitary standards.
- Restocked concession stands with popcorn, candy and other products.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Worked with catering staff to establish timely preparation and delivery of food and beverage orders.
- Maintained flexible work schedule to meet event needs.
Education
High School Diploma -
Palatka High School
Palatka, FL06.2022
Skills
- Product Recommendations
- Corrective Actions
- Verbal Communication
- Serve Customers
- Suggestive Selling
- Teamwork and Collaboration
- Waste Control
- To-Go Order Preparation
- Courteous Phone Demeanor
- Large-Scale Events Planning
- Bus Tables
- Guest Satisfaction
- POS Processing
Timeline
Sales Associate
Heady's
12.2022 - 04.2023
Event Staff Member
Action Rental
09.2021 - 01.2022
Server
Cracker Barrel
03.2020 - 07.2022
High School Diploma -
Palatka High School