Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Lead Bookkeeper
Kroger
10.2022 - 03.2025
Maintained accurate historical records, matching purchased orders with invoices and recorded necessary information.
Reviewed account discrepancies and proposed courses of action to minimize losses.
Handled day-to-day accounting processes to drive financial accuracy, Working closely with shift manager to solve problems and handle customer concerns.
Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Maintained and processed invoices, deposits, and money logs.
Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
Built relationships with customers to encourage repeat business.
Assisted customers with returns, refunds and resolving transaction or account issues.
Patient Experience Agent
First Stop Health LLC
04.2021 - 10.2022
Demonstrated high attention to detail, organization, and management of multiple tasks and projects simultaneously.
Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize care delivery.
Handled up to 80 calls per day to address customer inquiries and concerns.
Parts Inspector
A & W Energy
10.2019 - 03.2021
Used hand tools, instruments, and gauges to complete accurate measurements and noted results for official records.
Operated pallet jacks to receive and transport items weighing up to 1300 pounds around warehouse.
Server
Joe’s Pizza
02.2016 - 08.2019
Maintained order efficiency and accuracy through clear communication with kitchen staff.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Cultivated warm relationships with regular customers.
Front of House Employee
Panda Express
12.2017 - 01.2019
Demonstrated leadership by keeping up with cleanliness, organization and delegating roles to employees.
Serviced up to 100 customers per day at drive-thru or front counter and accurately processed payments to provide guests with great service.