Oversee, ensure accuracy of and assist as needed with all office functions, including client relations, check-in/check-out, payment collection and entry, scheduling, insurance verification, answering phones and creation/maintenance/release of clients’ paper and electronic health record
Reviews the practice’s policies and procedures to make recommendations for continued compliance and improved effectiveness/efficiency of systems
Submits electronic claims daily via EHR and follows up as needed for correct claim processing to ensure accurate payments are received
Extract, review, interpret insurance EOB’s, charge information, allowed amounts per fee schedule, insurance benefits related to payment & other related information while assisting to resolve and maintain accurate client account balances
Assistant Store Manager
Habitat for Humanity Restore
Bryan, Texas
08.2022 - 07.2024
Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Receptionist
Lincoln Recreation Center
College Station, Texas
01.2021 - 06.2021
Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Greeted visitors and provided them with assistance.
Assisted with special projects assigned by management when required.
Education
Bachelor of Science - Psychology And Brain Sciences
Texas A&M University
College Station, TX
05-2024
Skills
Proficiency in Microsoft Office Suite, Google Suite, Zoom, PC, Apple products and social media platforms
Knowledge of EHR/Practice management software (SimplePractice)
Office, scheduling and calendar management
Experience in direct oversight and management of providers and staff
Billing and Insurance
Customer Service and customer relations
Affiliations
Twelve | Co-ed Social Service Organization at Texas A&M University
Served as a dedicated member of this organization for 3 years
Organized and coordinated events, facilitated social gatherings, designed promotional materials, recruited new members, and actively participated in community service initiatives, including park cleanups, donation drives and profit-sharing activities
Worked with Tiny Hope Village to help provide and build permanent housing solutions for individuals facing homelessness in the Bryan/College Station/Hearne area
Timeline
Office Manager
Kristen Barrick Counseling
06.2024 - Current
Assistant Store Manager
Habitat for Humanity Restore
08.2022 - 07.2024
Receptionist
Lincoln Recreation Center
01.2021 - 06.2021
Bachelor of Science - Psychology And Brain Sciences