Summary
Overview
Work History
Education
Skills
Timeline
Generic

Avery Bethea-Suina

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

6
6
years of professional experience

Work History

Customer Service Associate

Walgreens
01.2019 - 05.2025
  • Assisted customers in purchasing products.
  • Assisted with inventory management, optimizing stock levels and product availability.
  • Resolved customer inquiries and complaints, ensuring satisfaction and loyalty.
  • Trained new associates on customer service protocols and operational procedures.
  • Collaborated with team members to ensure seamless store operations during peak hours.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.

ICWA Permanency Specialist

Children, Youth & Families Department
04.2024 - 11.2024
  • Conducted comprehensive assessments of child safety and family dynamics to ensure well-being.
  • Developed case plans in collaboration with families, ensuring tailored support for each unique situation.
  • Coordinated with community resources and service providers to facilitate access to essential services for families.
  • Monitored ongoing cases, documenting progress and challenges to inform intervention strategies and adjustments.
  • Led multidisciplinary team meetings to discuss case developments and strategize appropriate interventions.
  • Navigated complex legal systems effectively by working closely with attorneys to ensure proper representation for children involved in court proceedings.
  • Developed strong professional relationships with community partners to facilitate seamless collaboration in addressing the needs of children and families.
  • Strengthened family relationships by providing support, resources, and referrals to community services.
  • Provided crisis intervention services during emergency situations, offering immediate support and coordinating necessary resources.
  • Collaborated with multidisciplinary teams to address complex cases and develop effective intervention strategies.
  • Enhanced cultural competence of agency staff by participating in diversity training sessions and sharing insights from personal experiences with diverse populations.
  • Developed strong rapport with clients by building trust through empathy, active listening, and cultural sensitivity.
  • Implemented permanency planning processes that prioritized reunification efforts while also considering alternative placement options when necessary.
  • Maintained confidentiality of sensitive information while ensuring compliance with state regulations regarding record-keeping practices.

Scanner

Nusenda Credit Union
08.2021 - 01.2022
  • Operated high-speed document scanner to digitize financial records efficiently.
  • Ensured accurate data entry and quality control of scanned documents.
  • Collaborated with team members to streamline document processing workflows.
  • Implemented best practices for file organization and storage systems.
  • Monitored compliance with regulatory standards during document handling processes.
  • Gathered, sorted and scanned documents to enter into computer system.
  • Ensured timely completion of scanning projects by prioritizing tasks and following strict deadlines.
  • Managed sensitive documents with confidentiality and discretion, adhering to company policies and regulations.

Rental Specialist

Melloy Nissan
07.2020 - 04.2021
  • Managed rental agreements, ensuring compliance with company policies and customer satisfaction.
  • Streamlined vehicle inventory processes, improving accuracy in availability reporting.
  • Enhanced customer experience by providing personalized service and addressing inquiries effectively.
  • Conducted thorough property inspections, ensuring top-quality rentals for clients.
  • Managed vehicle inventory, optimizing fleet utilization and readiness for rental needs.

Education

High School Diploma -

Bernalillo High School
Bernalillo, NM

Bachelor's Degree - Sociology, Psychology

The University of New Mexico
Albuquerque, NM

Skills

  • Customer service
  • Teamwork and collaboration
  • Professional boundaries
  • Collaborative Problem-solving
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Organizational skills
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Relationship building

Timeline

ICWA Permanency Specialist

Children, Youth & Families Department
04.2024 - 11.2024

Scanner

Nusenda Credit Union
08.2021 - 01.2022

Rental Specialist

Melloy Nissan
07.2020 - 04.2021

Customer Service Associate

Walgreens
01.2019 - 05.2025

High School Diploma -

Bernalillo High School

Bachelor's Degree - Sociology, Psychology

The University of New Mexico

Similar Profiles

CREATE PROFILE