Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
Work History
Technology Support Specialist
Chisago Lakes School District
Chisago City, MN
09.2021 - Current
Provided technical support by providing timely and effective troubleshooting for hardware and software issues for all staff and students at Chisago Lakes High School and the Wildcat Community Center.
Maintained comprehensive documentation of IT processes, updates, and troubleshooting procedures to streamline future problem resolution efforts.
Streamlined communication between technical teams in each building within the School District, fostering a positive work environment for all parties involved.
Assisted in troubleshooting network connectivity problems, device and copier issues to ensure seamless learning experiences.
Managed incident ticketing system effectively, prioritizing urgent requests and escalating critical issues when necessary.
Implemented system upgrades and maintenance schedules to optimize performance of IT resources.
Collaborated with faculty to integrate technology tools into classroom instruction effectively.
Implemented preventive maintenance procedures.
Director of Children's Ministry
Trinity Lutheran Church
Lindstrom, MN
07.2019 - 07.2021
Developed engaging curriculum for children's and family programs, enhancing spiritual growth.
Collaborated with volunteers and staff for successful organization and execution of children''s ministry events.
Coordinated volunteer recruitment and training, fostering a collaborative environment among staff and families.
Implemented effective communication strategies to inform families about upcoming events and initiatives.
Organized and executed online video lessons that increased participation in church activities among families and children during Covid.
Oversaw safety protocols for all children's ministry activities, ensuring a secure environment for participants.
Managed budget effectively, optimizing resources to make the most significant impact on children's lives.
Office Manager
Gregory Contracting
Chisago City, MN
06.2012 - 05.2015
Managed office operations, ensuring efficient workflow and communication across departments.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Owner/Operator
In Home Child Care
Lindstrom, MN
09.2007 - 03.2012
Developed and implemented daily age-appropriate educational activities for children.
Provided a loving and caring environment for children.
Oversaw budgeting and financial management, optimizing resource allocation for operational efficiency.
Managed daily operations, ensuring compliance with licensing regulations and health standards.
Cultivated strong relationships with families through effective communication.
Established safety protocols and emergency procedures to ensure children's well-being.
Education
Child Development
Century College
White Bear Lake, MN
High School Diploma -
Mahtomedi High School
Mahtomedi, MN
06-1997
Skills
Proficient in Excel, Google Suite, Canva and Word
Customer relationship management
Coaching and mentoring
Towing and maneuvering trailers
Environmental Stewardship
Teamwork and collaboration
Self motivation
Time management
Multitasking
Adaptability and flexibility
Interpersonal skills
Organizational skills
Interests
Volunteer with youth and high school fishing teams for the past eight years as a communication coordinator for the Chisago Lakes Fishing Team and a conference commissioner for Minnesota Junior Bass Nation In these roles I am responsible for coordinating tournaments on Minnesota lakes, working with the Minnesota Department of Natural Resources to obtain fishing permits and provide fishing reports upon the conclusion of tournaments
Fishing! We are an avid fishing family, my husband has participated in tournaments all over the state of Minnesota and all five of our children are or have been a part of the Chisago Lakes Fishing Team for the past eight years Because of this, I am very familiar with our local lakes and the importance of being good stewards of our bodies of water
Technology Support Specialist at Placentia Yorba Linda Unified School DistrictTechnology Support Specialist at Placentia Yorba Linda Unified School District