Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Avery Brown

Mankato

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Experienced with creating nurturing and educational environment for children. Utilizes creative activities to promote cognitive and social development. Knowledge of maintaining safety standards and fostering positive relationships with children and parents.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lifeguard Manager

City of Mankato
05.2024 - Current
  • Supervise, train, and evaluate a team of lifeguards to ensure optimal performance and adherence to safety protocols
  • Develop and manage staff schedules, ensuring appropriate coverage during all facility hours
  • Conduct regular safety drills, in-service training, and lifeguard certifications/recertifications (CPR, First Aid, Lifeguarding)
  • Monitor daily operations of the pool to ensure rules and regulations are being followed
  • Respond to and manage emergency situations swiftly and effectively
  • Maintain accurate records of staff attendance, certifications, incident reports, and rescue logs
  • Inspect equipment and pool areas regularly, reporting or addressing safety and maintenance concerns
  • Communicate and enforce facility policies in a professional and respectful manner
  • Work collaboratively with other departments and management to improve service and safety
  • Provide excellent customer service and resolve patron concerns as needed

Cashier/Cook

Sweden Creme
03.2021 - 05.2025
  • Greeted customers entering restaurant and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.


Cook(Fryer):

  • Operate and maintain the fryer station in accordance with food safety standards
  • Cook and prepare fried food items (fries, chicken, fish, etc.) to order
  • Monitor food quality and portion sizes
  • Keep fryer area clean and stocked throughout the shift
  • Follow proper oil filtering, cleaning, and disposal procedures
  • Communicate with kitchen and front-of-house staff for accurate order fulfillment

Daycare Worker

Jewell County Strong
08.2023 - 03.2025
  • Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
  • Distributed food, napkins, and beverages in preparation for snack time.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Implemented creative arts and crafts projects to foster imagination and enhance fine motor skills development among children.
  • Collaborated effectively with fellow staff members to create a cohesive team dedicated to providing top-quality childcare services.

MTSS Paraprofessional

Rock Hills Elementary School
08.2022 - 05.2023
  • Provide instructional support to students individually or in small groups as outlined in Tier I, II, and III intervention plans
  • Implement teacher, or interventionist, designed strategies in reading, math, behavior, or other areas of need
  • Assist with collecting data on student progress and behavior for MTSS documentation
  • Collaborate with classroom teachers, specialists, and MTSS teams to support student goals
  • Supervise students in various settings (e.g., classroom, hallway, lunchroom, playground) to ensure a safe and positive learning environment
  • Support implementation of behavior plans and positive reinforcement systems
  • Attend MTSS training sessions and staff meetings as required
  • Maintain confidentiality and adhere to district policies and procedures
  • Perform other related duties as assigned by supervising staff or administration

Cashier

Kier's Thriftway
10.2019 - 08.2022
  • Greet customers with a warm, friendly attitude
  • Operate the cash register accurately and efficiently
  • Handle cash, credit/debit card, and EBT transactions
  • Bag groceries carefully and assist customers with carry-out if needed
  • Answer customer questions and provide information about products or store policies
  • Keep the checkout area clean, organized, and stocked with bags, receipts, etc.
  • Assist with restocking shelves, rotating products, and facing merchandise when not busy at the register
  • Report any issues or customer concerns to the manager promptly
  • Follow all store safety, hygiene, and security procedures

Gas Station Cashier

Mankato Express
11.2021 - 03.2022
  • Greet and assist customers in a friendly and professional manner
  • Operate the cash register and process transactions for fuel, snacks, beverages, and other items
  • Handle cash, credit/debit cards, and mobile payment systems accurately
  • Monitor fuel pump activity and assist customers as needed
  • Restock shelves, coolers, and displays with merchandise
  • Maintain cleanliness of the store, including sweeping, mopping, cleaning restrooms, and taking out trash
  • Follow procedures for checking IDs for age-restricted items ( tobacco, alcohol – if applicable)
  • Report suspicious activity, safety concerns, or equipment issues to the manager
  • Comply with all safety, sanitation, and security policies

Education

Bachelor of Arts - Graphic Design

Fort Hays State University
Hays, KS
05-2027

Associate of Arts - Graphic Design

Cloud County Community College
Concordia, KS
05-2025

Skills

  • Team management
  • Water rescue techniques
  • Physical fitness
  • Pool maintenance
  • Infant care
  • Cleaning and sanitizing

  • Health and safety regulations
  • Customer service
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling

Certification

  • Lifeguard Certification (Renewed every 2 years) - 2019-2025
  • CPR Trained (Renewed every 2 years) - 2019-2025
  • Kansas Department of Health and Environment (KDHE) - 2023-2024

Interests

  • Sketching and drawing
  • Acting and Theater
  • Painting
  • Photography
  • Crafting and DIY Projects
  • Music
  • Graphic Design
  • Animation
  • Exercise/Lifting Weights

Timeline

Lifeguard Manager

City of Mankato
05.2024 - Current

Daycare Worker

Jewell County Strong
08.2023 - 03.2025

MTSS Paraprofessional

Rock Hills Elementary School
08.2022 - 05.2023

Gas Station Cashier

Mankato Express
11.2021 - 03.2022

Cashier/Cook

Sweden Creme
03.2021 - 05.2025

Cashier

Kier's Thriftway
10.2019 - 08.2022

Bachelor of Arts - Graphic Design

Fort Hays State University

Associate of Arts - Graphic Design

Cloud County Community College