Avery Burt
Oakland,CA
Overview
2
2
years of professional experience
Work History
Project Manager Assistant
Baywell Health
10.2025 - Current
- Build strong relationships with cross-functional teams and stakeholders to support project coordination and communication.
- Manage updates, documentation, and client-facing deliverables to ensure transparency and alignment.
- Prepare reports, track progress, and support initiatives that improve overall service and experience for internal and external partners.
- Maintain organized records and communication logs, ensuring accuracy and responsiveness.
Assistant Manager
Enterprise Mobility
05.2024 - 10.2025
- Delivered exceptional customer service to a wide range of clients, including corporate partners, business travelers, and executive-level customers.
- Managed high-volume client interactions with consistency, professionalism, and urgency.
- Exceeded sales targets and was recognized as a Top Performer for consultative selling and relationship building.
- Increased customer satisfaction metrics (ESQi) from 74% to 94% within two months through personalized service and proactive issue resolution.
- Built and maintained client accounts, identified needs, and presented tailored solutions to improve retention and loyalty.
Education
Master in Management Degree -
Anderson School of Management, University of New Mexico
Albuquerque, NM12.2024
Division I Football Student-Athlete -
University of New Mexico
Albuquerque, NM01.2024
Bachelor of Arts Degree - Liberal Arts and Social Sciences
University of New Mexico
Albuquerque, NM01.2023
Associate of Arts Degree - Liberal Arts and Social Sciences
Contra Costa College
Richmond, CA01.2022
Skills
- Project management
- Client relationship management
- Data analysis
- Stakeholder engagement
- Customer service
- Microsoft 365 / Outlook Proficient
Timeline
Project Manager Assistant
Baywell Health
10.2025 - Current
Assistant Manager
Enterprise Mobility
05.2024 - 10.2025
Master in Management Degree -
Anderson School of Management, University of New Mexico
Division I Football Student-Athlete -
University of New Mexico
Bachelor of Arts Degree - Liberal Arts and Social Sciences
University of New Mexico
Associate of Arts Degree - Liberal Arts and Social Sciences
Contra Costa College