Avery Carnes
Bradenton,FL
Summary
I am a highly resourceful, flexible, innovative, and enthusiastic individual who possesses a myriad of skills. I have considerable knowledge and experience in the hospitality and food service industries. My strengths include being a quick learner who can absorb new ideas and is experienced in coordinating, planning and organizing a wide range of administrative activities; being well organized and an excellent team player with a proven ability to work proactively in a complex and fast-paced environment, customer service, or restaurant setting.
Overview
4
4
years of professional experience
Work History
Cleaner
savvy manor
Sarasota, FL
02.2023 - Current
- Scrubbed walls to remove scuff marks or stains.
- Dusted furniture, machines or equipment.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Restaurant Hostess
Island Time Bar & Grill
Bradenton Beach, FL
02.2021 - 01.2023
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Provided menus and answered questions about menu items and specials.
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Greeted customers, answered questions and recommended specials to increase profits.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Received and recorded patrons' dining reservations.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Managed reservations, waitlists, and special requests for large parties.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Built positive relationships with other front-of-house and kitchen staff.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Assisted staff by serving food and beverages or bussing tables.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
Education
High School Diploma -
Manatee High School
Bradenton, FL05-2021
Skills
- Attention to detail
- Complex Problem-solving
- Time management
- Cleaning and sanitizing
- Reliability and punctuality
- High volume dining
- Customer service
- Greeting guests
- Ability to cope well under pressure
- Effective organizational skills
- Team player
- Ability to multitask
Timeline
Cleaner
savvy manor
02.2023 - Current
Restaurant Hostess
Island Time Bar & Grill
02.2021 - 01.2023
High School Diploma -
Manatee High School