Avery Cross
McKinney,TX
Overview
8
8
years of professional experience
Work History
Behavioral Heath Technician
Meadows Behavioral Healthcare
08.2023 - Current
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
Manager/ Server
Sicilys Pizza and Pasta
03.2017 - Current
- Restaurant manager with 4+ years managing a High-quality and fast pace restaurant.
- Accomplished multiple tasks within established timeframes.
- Skilled at training staff
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Club 360 Group Leader
McKinney ISD
08.2019 - 03.2021
- Supported the emotional well-being of students by providing a listening ear, guidance, and encouragement during challenging situations.
- Developed strong relationships with students, fostering trust and open communication.
- Facilitated group activities that promoted social skills development and positive peer interactions among students.
- Improved communication with parents by providing regular updates on their children''s progress and behavior during before and after school care sessions.
Education
Criminal Justice
Collin College
McKinney, TXTimeline
Behavioral Heath Technician
Meadows Behavioral Healthcare
08.2023 - Current
Club 360 Group Leader
McKinney ISD
08.2019 - 03.2021
Manager/ Server
Sicilys Pizza and Pasta
03.2017 - Current
Criminal Justice
Collin College
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