Proficient in SAGE Order Management Software
AVERY DANNA
Houston,TX
Summary
Dedicated Customer Care Representative and Order Entry Administrator with strong organizational and multitasking skills. Detail-oriented and resourceful team player, eager to contribute efficiency and professionalism. I possess great communication skills to ensure client satisfaction and take a customer-centric, empathetic approach. Highly motivated to provide outstanding service while ensuring data accuracy. I have an upbeat, positive, and energetic attitude and a genuine desire to learn and succeed in all situations.
Overview
5
5
years of professional experience
Work History
Inside Sales Manager | Executive Order Entry Administrator
Promo Retailer
04.2022 - Current
- Responsible for developing and maintaining strong client relationships through effective communication via in-person meetings, phone, and email
- Manually enters and stores precise order data into various databases and systems.
- Responsible for managing multiple client accounts and orders concurrently from initiation to completion, prioritizing orders to satisfy deadlines and customer expectations
- Coordinates with cross-functional teams to ensure a seamless order flow, including product production, warehouse storage, and shipping
- Collaborates with suppliers to ensure timely delivery of goods and product availability
- Reconciles invoices with purchase orders and receipts, addressing any discrepancies promptly
- Analyzes client specifications and requirements to generate customized and competitive quotes
- In charge of resolving order discrepancies empathetically, efficiently communicating with customers to answer questions and offer timely status updates
- Conducts regular research on new products to stay current and ensure a knowledgeable, competitive lead on industry standards and trends
- Generates new accounts with industry suppliers while building and maintaining positive vendor relationships.
Guest Service | Guest Advocacy
Target
06.2021 - 04.2022
- Provided exceptional customer service by assisting guests with inquiries, resolving issues, and ensuring a positive shopping experience
- Utilized service principles to create a welcoming and inclusive environment for guests and team members
- Demonstrated ability to resolve escalated customer complaints, turning negative experiences into positive ones and maintaining high customer satisfaction
- Managed diverse responsibilities, including responding to guest inquiries, processing transactions, and restocking merchandise, ensuring a seamless shopping experience
- Efficiently communicated with team members to share customer feedback and insights, contributing to a continuous improvement of service quality.
Inventory Manager | Order Entry Assistant
Promo Retailer
07.2019 - 03.2020
- Managed client inventory orders from initiation to fulfillment
- Organized and maintained a systematic arrangement of inventory items to ensure easy retrieval of goods
- Stored, labeled, and handled goods efficiently to minimize errors and streamline workflow
- Maintained accurate records of inventory transactions, including receipts, returns, and any adjustments needed
- Processed purchase orders regularly and collaborated with suppliers to ensure timely stock replenishment
- Organized and filed paperwork systematically for easy retrieval and recordkeeping
- Conducted regular quality checks on packed orders while significantly reducing instances of damaged or incorrect shipments
- Packaged orders while adhering to company standards, ensuring the safe and secure transportation of products.
Education
Lone Star College - Montgomery
2019
Lone Star College - University Park
2018
High School Diploma -
Klein Collins High School
Spring, TX2017
Skills
- Time-Management
- Relationship Building
- Product Knowledge
- Vendor Account Management
- Adaptability
- Multitasking Capabilities
Software
Microsoft Office Suite Applications
Google Applications
References
References available upon request.
Timeline
Inside Sales Manager | Executive Order Entry Administrator
Promo Retailer
04.2022 - Current
Guest Service | Guest Advocacy
Target
06.2021 - 04.2022
Inventory Manager | Order Entry Assistant
Promo Retailer
07.2019 - 03.2020
Lone Star College - Montgomery
Lone Star College - University Park
High School Diploma -
Klein Collins High School