Avery Dutcher
Albany
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Service Team Member
Kimpton Hotels & Restaurants
Manchester, VT
07.2021 - Current
- Delivered exceptional guest service through effective communication and problem-solving skills.
- Collaborated with team members to ensure seamless operations during service hours.
- Assisted in training new staff on service standards and operational procedures.
- Maintained cleanliness and organization of dining areas, enhancing guest experience.
Dunkin Shift Lead
Loves Travel Stop
Canaan, NY
10.2021 - 08.2024
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Managed inventory levels, optimizing stock flow and minimizing waste during shifts.
- Trained and mentored new employees to maximize team performance.
- Implemented process improvements that increased workflow efficiency and reduced downtime.
- Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Lifeguard
Town of Chatham
Chatham, NY
06.2019 - 08.2021
- Monitored pond activities to ensure safety and compliance with regulations.
- Conducted regular equipment checks, ensuring functionality and safety of lifeguarding tools.
- Responded promptly to emergencies, providing first aid and water rescue techniques.
- Educated campers on safety rules and proper pond etiquette to enhance experience.
- Attentively monitored swimmers to identify distress.
- Managed the snack bar, preparing food and maintaining inventory.
Volunteer Camp Counselor in Training
Town of Chatham
Chatham, NY
07.2018 - 08.2018
- Assisted in planning and implementing engaging activities for campers.
- Supervised daily camp operations to ensure safety and compliance with guidelines.
- Provided support to lead counselors in managing camper behavior and conflict resolution.
Education
Bachelor of Science - Psychology
Siena University
Loudonville, NY05-2026
Skills
- Strong work ethic
- Patience and composure
- Service recovery
- Innovation and creativity
- Teamwork and collaboration
- Flexible schedule
- Inventory management
- Conflict mediation
- Staff education and training
Accomplishments
Completed the 2019 MS Challenge Walk. The challenge walk is 50 miles divided into 3 days.
Timeline
Dunkin Shift Lead
Loves Travel Stop
10.2021 - 08.2024
Service Team Member
Kimpton Hotels & Restaurants
07.2021 - Current
Lifeguard
Town of Chatham
06.2019 - 08.2021
Volunteer Camp Counselor in Training
Town of Chatham
07.2018 - 08.2018
Bachelor of Science - Psychology
Siena University