Avery Flores-Fitchett
Copiague
Summary
Seeking to leverage my 15 years of diverse work experience in customer service, and warehouse operations to contribute to a dynamic HVAC team. I aim to enhance customer satisfaction and improve operational efficiency, while fostering a collaborative work environment.
Overview
8
8
years of professional experience
6057
6057
years of post-secondary education
1
1
Certification
Work History
HVAC Technician
S&R Mechanical
West Babylon
09.2024 - Current
- Installed HVAC systems in residential and commercial properties.
- Diagnosed and repaired heating and cooling equipment issues.
- Performed routine maintenance on HVAC units to ensure optimal performance.
- Collaborated with team members to complete projects efficiently.
- Installed, repaired and maintained residential HVAC equipment, including furnaces, air conditioners, heat pumps and duct systems.
HVAC Installer
RN Heating and Cooling
01.2024 - 06.2025
- Install heating systems like furnaces, boilers, and heat pumps.
- Set up air conditioning systems, including central AC units, ductless mini-splits, or rooftop units.
- Install ventilation systems, such as ductwork, exhaust fans, and air filters.
- Handle both new construction installations and replacements of old systems.
- Installed condensate lines, gas piping, venting systems for water heating appliances, exhaust fans.
Sales Associate / Customer Service Representative
Auto Zone
West Babylon
04.2024 - 04.2025
- Customer Service: Provide exceptional service to customers by answering questions, providing advice, and offering solutions to their automotive needs.
- Sales and Product Knowledge: Assist customers in locating automotive parts and accessories, and recommend products based on their needs.
- Cash Handling: Process transactions using the point-of-sale system, handle cash, credit, and debit card transactions accurately.
- Stocking and Inventory: Ensure shelves are stocked with products, monitor inventory levels, and assist with restocking and organizing the store.
HVAC Assistant
Kool Points
Freeport
01.2023 - 05.2024
- Assisted technicians with installation and maintenance of HVAC systems.
- Conducted routine inspections to ensure equipment functionality and safety compliance.
- Handled inventory management for HVAC parts and tools.
- Installed insulation materials around pipes, ducts and other components of the HVAC system.
- Performed preventive maintenance on heating, ventilation and air conditioning equipment to ensure optimal performance.
- Repaired and replaced defective parts of HVAC systems as needed.
Property Adjuster
Geico
Woodbury
02.2020 - 09.2021
- Managed over 50 provider calls per day.
- Answered inquiries and addressed, resolved, or escalated issues to management personnel to ensure client satisfaction.
- Reviewed and forwarded written dispute requests of denied or incorrect payments, based on contractual arrangements with providers.
Utility/ Gas Locator
11.2017 - 02.2018
- Located and marked underground utilities, including telecommunications, electric power, gas, water, and sewer systems, ensuring accuracy and safety.
- Conducted thorough searches of designated areas to identify and map all utility lines, preventing potential hazards and system damage.
- Completed accurate documentation, including detailed maps, reports, and photographic evidence, to comply with project requirements and regulatory standards.
- Operated specialized utility locating equipment such as electromagnetic locators and ground-penetrating radar to ensure precise utility identification.
- Managed a 48-hour turnaround time on locates, working weekends and holidays as necessary to meet project deadlines.
Education
600 Hr. HVAC/R Certification -
Electrical & HVAC Training Center
Liberal Arts
Nassau Community College
Liberal Arts
Cobleskill University
Skills
- Material handling
- Hand Tool awareness
- Basic rigging
- Trade electricity
- Service and repair of HVAC systems
- Brazing and soldering
- Construction drawing and specifications
- HVAC/R system diagnostics
- Gas / Oil burner control wiring
- Understanding electrical meter
- Heat pumps
- Motors and Motor Control
- Basic refrigeration theory
- Commercial refrigeration systems
- Commercial hot air systems
- System Installation
- Electrical components
- Attentive and Observant
- Communications
- Complex Problem Solver
- Excel in Microsoft Works
- Organized
- Patient and Client Confidentiality
- Team Player
Certification
OSHA 30, 10 Hr. SST
References
Available Upon Request
Volunteer Experience
Reach One Teach One AAU, 02/20, Present, New York, NY, Coach and mentor young men in the sport of Basketball.
Timeline
HVAC Technician
S&R Mechanical
09.2024 - Current
Sales Associate / Customer Service Representative
Auto Zone
04.2024 - 04.2025
HVAC Installer
RN Heating and Cooling
01.2024 - 06.2025
HVAC Assistant
Kool Points
01.2023 - 05.2024
Property Adjuster
Geico
02.2020 - 09.2021
Utility/ Gas Locator
11.2017 - 02.2018
600 Hr. HVAC/R Certification -
Electrical & HVAC Training Center
Liberal Arts
Nassau Community College
Liberal Arts
Cobleskill University