Avery Fortner
Wetumpka,AL
Summary
Service-focused Patient Registration Representative proficient in managing new admissions. Collects and completes paperwork diligently to minimize errors and maximize patient satisfaction. Handles demands of different insurance plans with organized approach. Efficient and competent in handling scheduled and unscheduled patients. Coordinates schedules and bed assignments effectively using Quadramed. Successful at resolving paperwork and operational problems to complete timely registrations. Documents critical data elements consistently to facilitate proper identification and billing for each patient. Highly knowledgeable with wealth of healthcare experience and expertise in problem-solving. Talented in maintaining complex and comprehensive databases covering patient information. Dedicated to proactive monitoring and thorough reporting using top-notch technical abilities. Knowledgeable administrative professional with expertise in medical records management, coding and data entry. Proven ability to review and document clinical data, ensuring accuracy and compliance. Well-versed in ICD-10, CPT and HCPCS coding systems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Registration Specialist
Baptist South Hospital
01.2024 - Current
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Enhanced communication within the team, leading to improved efficiency in handling daily tasks.
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
- Dependent upon assignment within the department, responsibilities may include pre-registration, registration, payer identification and verification, referral to financial counseling, and point of service collections.
- Vital functions include: timely, accurate and complete data gathering and entry in the computer system(s) of patient demographic and benefit information, verification of benefits eligibility and limitations, coordination of benefits, determination and collection of patient's financial responsibility at the point of service, and satisfaction of regulatory requirements (medical necessity determination, Medicare Secondary Payer completion and coordination of benefits, important message from Medicare issuance and signage, HIPAA, and EMTALA). Ability to communicate concisely and clearly is important.
- Essential is the ability to provide excellent customer service to patients, patients' family members, healthcare providers, medical staff offices, and peers.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Secured confidential patient information from unauthorized access.
- Gathered demographic and insurance information to register patients for medical appointments.
- Verified insurance eligibility for patients quickly and accurately, reducing financial discrepancies between patients and providers.
- Registered and effectively maintained trauma and ems accounts for patients that were unidentified
Donor Center Technician
Grifols Biomat USA
01.2023 - 12.2023
- Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
- Enhanced donor experience by providing exceptional customer service and maintaining a clean, organized workspace.
- Developed strong rapport with donors through genuine engagement, fostering long-term loyalty and increasing repeat donations.
- Summarized test results and activities for management via verbal updates or written reports.
- conducts pre-donation medical screening in accordance with established guidelines
- determined hematocrit and protein via finger stick and use of hematostate and refractometer
- promotes customer satisfaction through appropriate interaction and responsiveness to customer needs
- assess donor suitability and engaged in set-up, monitor, and disconnect procedure of the plasmapheresis machine and donors
- provides appropriate feedback to ineligible donor candidates
- ensures all donor screening information is complete and accurate prior to donation
- ensures donor confidentiality
- effectively communicated donor medical information to medical staff
- established and maintains donor files in an organized and competent manner
- maintains accurate and thorough documentation of necessary records
- assists in maintaining a clean, organized, and efficient work area, including maintaining supplies necessary to preform job duties.
- disposes if all contaminated disposable equipment
- builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation
- preforms general administrative duties, including greeting donors in a friendly manner, answering phones, and assisting center management as needed.
- learns and maintains through familiarity and compliance with all state and federal regulations, u.s food and drug administration (fda)- approved standard operating procedure manual, occupational safety and heal;th administration (osha), clinical laboratory improvement amendments (clia), current good manufacturing practice (cgmp), and internal company procedures
- maintains and ensures proper sanitation and cleaning of equipment and work areas between donor
- assisted and participated in marketing programs, community service activities, mentoring,training, faculty care and co9ntinuouis improvement activities
Patient Care Advocate
Sitel Group
09.2022 - 12.2023
- Educated patients on medication management and self-care techniques, promoting adherence to treatment plans.
- Ensured timely follow-up appointments were scheduled, supporting consistent progress towards treatment goals.
- Provided excellent customer service to patients and medical staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Contacted patients on annual renewal dates to offer assistance.
- Verified patient insurance eligibility and entered patient information into system.
- Provided emotional support to patients and families, fostering a positive atmosphere during challenging situations.
- Monitored ongoing care and proactively corrected problems.
Motor Transport Operator
Marine Corp
07.2018 - 07.2022
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Completed routine maintenance on truck to keep in working order.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Managed loading, unloading and safety of all personnel, cargo and equipment.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Led a team of Motor Transport Operators through rigorous training exercises, fostering teamwork and honing individual skills to meet mission objectives.
- Answered roadside assistance calls for tows and other vehicle support.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Trained new Motor Transport Operators on proper driving techniques, safety procedures, and equipment maintenance.
- Maintained detailed records of vehicle usage, maintenance, and inspections for regulatory compliance purposes.
- Inspected vehicles and completed daily maintenance actions.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Enhanced transportation efficiency by developing and implementing optimized routing strategies.
- Streamlined vehicle inspection process, resulting in quicker turnaround times for mission readiness.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
Team Member
Tractor Supply Company
08.2017 - 04.2018
- I was a cashier as well as I would restock shelves
- I have a knack for customer service and was often told I was well mannered, helpful, and always had a smile on my face.
- Achieved improved sales results with persuasive presentations that showcased product benefits while addressing client needs.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Gathered, organized and input information into digital database.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Education
Bachelor's degree - Biology
American Military University
02.2028
High school or equivalent - Honors
Wetumpka High School
05.2018
Skills
- Restaurant Server
- Host
- Busser
- Hostess
- Waitress
- Military Experience
- Load & Unload
- Delivery Driver Experience
- Automotive Repair
- Tractor-Trailer
- Microsoft Word
- Oil Change
- Restaurant experience
- Conflict management
- Computer literacy
- Management
- Vehicle Maintenance
- Inventory Control
- Communication skills
- Time management
- Microsoft Office
- Inside sales
- Retail sales
- Sales
- Shift Management
- Mechanic Experience
- Typing
- Medical terminology
- Cash management
- Databases
- Clerical experience
- Filing
- Front desk
- Multi-line phone systems
- QuickBooks
- Workday
- Analysis skills
- Windows
- Documentation review
- CPR (7 years)
- Logistics (4 years)
- Desktop administration (4 years)
- Mechanical Knowledge
- Administrative experience (4 years)
- Customer service
- Microsoft Outlook
- Office management
- Computer networking
- Patient care
- Quality assurance
- Heartsaver First Aid
- Medical terminology knowledge
- Strong Organization
- Registered Health Information Technician (RHIT)
- Patient confidentiality
- Data Entry
- HIPAA Compliance
- Patient Relations
- Insurance Verification
- Electronic Medical Record Software
- Good Telephone Etiquette
- Calm Under Pressure
- First Aid/CPR
- Conflict Resolution
- Organizational Skills
- Critical Thinking
- Team building
- Active Listening
- Problem Resolution
- Verbal Communication
- Teamwork and Collaboration
- Quality Assurance
Certification
- OF-346, Present, It is the license to drive tactical vehicles : MTVR (all variants) HMMWV (all variants) and the LVSR ( the 18).
- Hazmat, Present, I am hazmat certified through the marine corps
- Ammunition handler, Present, I am authorized to transport all types of Ammo through the marine corps
- 593 trailer, Present, I am authorized to pull a 593, eet, and a generator trailer through the marine corps
- Secret Clearance
- Driver's License
- CPR/AED, Present
Military Service
Marine corps, United States, LCpl, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Patient Registration Specialist
Baptist South Hospital
01.2024 - Current
Donor Center Technician
Grifols Biomat USA
01.2023 - 12.2023
Patient Care Advocate
Sitel Group
09.2022 - 12.2023
Motor Transport Operator
Marine Corp
07.2018 - 07.2022
Team Member
Tractor Supply Company
08.2017 - 04.2018
Bachelor's degree - Biology
American Military University
High school or equivalent - Honors
Wetumpka High School