Avery Franklin

Walkerton,IN

Summary

Dependable and energetic Shift Leader with over a year of experience managing fast-paced restaurant operations, leading teams, and delivering top-tier customer service. Known for strong communication skills, problem-solving under pressure, and motivating coworkers to perform at their best. Passionate about cars and automotive technology, with a natural ability to connect with customers and explain product features clearly. Now seeking to apply leadership experience and car knowledge to a high-performing sales team in a dealership setting.

Promoted to Shift Leader within 6 months due to reliability, initiative, and leadership potential.
Managed teams of 4–6 employees per shift, ensuring smooth operations and excellent customer experience.
Consistently maintained top-tier customer satisfaction ratings and resolved service issues quickly and professionally.
Trained and mentored 5+ new employees on procedures, upselling techniques, and customer interaction best practices.
Recognized by management for ability to stay calm and solution-focused during peak hours and difficult customer interactions.
Developed a strong personal interest in cars and automotive specs, often researching vehicle performance, market trends, and new tech for fun.

Overview

years of professional experience

Work History

Shift Leader

Bourbon Street Pizza

04.2023 - Current

Trained new employees and delegated daily tasks and responsibilities.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Completed cash and credit card transactions accurately using POS software.
Resolved conflicts between employees to maintain positive and productive work environments.
Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Busser

Hacienda Mexican Restaurants

06.2021 - 10.2021

Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

Education

John Glenn High School

Walkerton, IN

05.2025

Skills

Excellent customer service
Customer complaint resolution
Attention to detail
Reliability and punctuality
Fast-paced problem solving
Decision making under stress
Role modeling
Safety processes and procedures
Staff Training and onboarding

Inventory management
Customer-focused sales communication
Upselling and closing techniques
Passion for automotive products and technology
Confident public speaking and product presentation
Conflict resolution and objection handling
Time management and multitasking in high-volume settings
Team leadership and staff coordination
Inventory awareness and attention to detail

Timeline