Zhe Avery Fu
Shanghai,China
Summary
Goal oriented Hospitality and Tourism Major with 3 years experience in various guest service positions. Dedicating to continuous improvement and driving positive impact.
Overview
6
6
years of professional experience
Work History
Loyalty Executive
JW Marriott Hotel Shanghai at Tomorrow Square
09.2023 - Current
- To assist the Loyalty Manager in all aspects related to Elite Members and Guest satisfaction
- The Loyalty Executive needs to provide high-quality guest services
- The employee must be knowledgeable about the front desk's daily operation routine, be capable of handling guest requests, and complete setup for guest preferences
Student Assistant Manager
Virginia Tech Dining Services
10.2022 - 05.2023
- Take orders, answer customers' questions, perform cashier duties, communicate with staffs, help with customer service to bring the best experience to all customers
- In charge of training and supervising of staffs and shop
Student Employee
Virginia Tech Dining Services
10.2021 - 10.2022
- Take orders, answer customers' questions, perform cashier duties, communication with staff, help with customer service to bring the best experience to all customers
Shadowing Experience
Marriott International
05.2019 - 05.2019
- At the Academy of Holy Cross, seniors are given an opportunity to intern during their final month of high school to gain professional knowledge and experience. I had the opportunity to shadow and learn about the hospitality industry at Marriott Headquarters. During the shadow experience, I observed various departments and how they function. I learned about the hospitality industry from a professional angle
Education
Bachelor's degree - Hospitality and Tourism Management
Virginia Tech - Pamplin College of Business
Blacksburg, Virginia05.2023
High School Diploma - undefined
Academy of the Holy Cross
Kensington, Maryland05.2019
Skills
- Guest services management
- Bilingual (English & Chinese)
- Guest accommodations
- Guest experiences
- Training and mentoring
- Interpersonal communications
Websites
Timeline
Loyalty Executive
JW Marriott Hotel Shanghai at Tomorrow Square
09.2023 - Current
Student Assistant Manager
Virginia Tech Dining Services
10.2022 - 05.2023
Student Employee
Virginia Tech Dining Services
10.2021 - 10.2022
Shadowing Experience
Marriott International
05.2019 - 05.2019
High School Diploma - undefined
Academy of the Holy Cross
Bachelor's degree - Hospitality and Tourism Management
Virginia Tech - Pamplin College of Business
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