Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Avery Gonsoulin

Avery Gonsoulin

Austin,TX

Summary

Dynamic and dedicated server with extensive experience , excelling in customer upselling and cash handling. Proven ability to foster strong relationships with patrons while maintaining a clean and organized environment. Skilled in multitasking and effective communication, ensuring timely order delivery and customer satisfaction.

Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Server (late-night)

Denny's Restaurant
12.2022 - 03.2023
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Answered customers' questions, recommended items, and recorded order information.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.

Bartender/Server/Cook

Sun Ray Grill
02.2001 - 09.2012
  • Served high customer volumes during special events, nights, and weekends.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Food-Runner /Back-Waiter/Front-Waiter

Commander's Palace Restaurant
07.1995 - 01.1996
  • Greeted customers and provided outstanding customer service.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Established rapport with customers by providing friendly and attentive service.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted wait staff with timely food delivery and guest requests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

High School Diploma -

Grace King High School, Metairie, LA
05-1995

English Honors/Advanced Mathematics, Art Talent Program/Gifted and Talented

  • Honor Roll Graduating Year

Skills

Team member support

  • Item promotion
  • Positive and professional
  • Order delivery practices
  • Daily specials memorization
  • Cash handling
  • Suggestive selling
  • Effective customer upselling
  • Liquor, wine, and food service
  • Multitasking and organization
  • Strong work ethic
  • Server training
  • POSi-Touch /Aloha/Micros

Accomplishments

My reputation has proven to myself after the guest returns requesting me. I only enjoy working in dining restaurants rather than counter top restaurants due to the accomplishments you receive for good $ervice. Compensation is one motivating factor but the guest repore is a residual one that satisfies me the best usually sparking better relationships with them. My son the only acute accomplishment. An opportunity can only prove how accomplished someone is.

Certification

TABC Certified, Louisiana Server

Permit/ Responsible Vendors

Languages

English

Timeline

Server (late-night) - Denny's Restaurant
12.2022 - 03.2023
Bartender/Server/Cook - Sun Ray Grill
02.2001 - 09.2012
Food-Runner /Back-Waiter/Front-Waiter - Commander's Palace Restaurant
07.1995 - 01.1996
Grace King High School - High School Diploma,

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