Avery Gordon
Raleigh,NC
Summary
Seasoned Mitigation Manager with a proven track record at Caremaster, enhancing safety and efficiency through innovative restoration methods and strategic planning. Excelled in leading teams to achieve gross profit margins between 60-70% by leveraging exceptional communication skills and adaptability. Expert in disaster recovery and committed to maintaining high-quality standards.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Mitigation Manager
Pure Air
Raleigh, NC
05.2023 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed multiple projects simultaneously while meeting tight deadlines without compromising quality standards.
- Provided direction to team members during emergency response operations.
- Implemented quality control measures to uphold company standards.
- Tracked changes made throughout the course of a project to ensure accuracy.
- Provided restoration services for structures that have been damaged by fire, mold, water and weather.
- Performed preventative maintenance on tools and equipment used in restorations.
- Delegated work to staff, setting priorities and goals.
- Produced thorough, accurate and timely reports of project activities.
- Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air and upholstery.
- Verified moisture presence and sprayed and fogged upholstery, carpets and accessories with fabric conditioners and protectors.
- Documented all job related information, including labor hours, materials used, and other relevant data.
- Provided technical guidance and support to technicians during restorations.
Mitigation Supervisor
Servpro N Raleigh
Raleigh, NC
06.2021 - 05.2023
- Managed budgets related to mitigation efforts such as purchasing personal protective equipment.
- Developed emergency response plans in the event of an incident or disaster.
- Developed mitigation strategies to reduce risk and increase safety in the workplace.
- Provided guidance on best practices for hazard identification and risk assessment.
- Assigned work and monitored performance of project personnel.
- Delegated work to staff, setting priorities and goals.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
Mitigation Manager
Caremaster
Morrisville, NC
01.2018 - 03.2021
- Trained and developed personnel to improve safety, employee relations and resolve mitigation issues.
- Continuously encouraged all employees within Mitigation department to present positive, exemplary image to customers through customer service and knowledge.
- Identified and diminished performance gaps by coaching and supervising 7 subordinates.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Evaluated employee performance on weekly basis and conveyed constructive feedback to improve skills.
- Developed and administered project budgets.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Optimized processes and supervised 7 employees, including overseeing administration, budgeting, sales and scheduling protocols.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for Mitigation department activities for compliance with industry standards and government regulations
- Instituted quality systems within organization encompassing training, corrective and preventive action.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Optimized processes and supervised 7 employees, including overseeing administration, budgeting, sales and scheduling protocols. Wrote all mitigation estimates and maintained budgets and held gross profit margins between 60-70%.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Effectively supervised staff of 7 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Recruited and developed 7 employees for Mitigation department.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Restoration Supervisor
Disaster Relief Pros
Fayetteville, NC
01.2017 - 06.2018
- Making a schedule for all technicians daily, managed over 20 customer calls per day, speaking with adjusters, following up on jobs that go on daily and monitor technicians progress to ensure mitigation was done in timely manners.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Evaluated report data to proactively adjust and enhance operations.
- Accomplished multiple tasks within established timeframes.
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Directed staff and managed annual capital budget.
- Cross-trained existing employees to maximize team agility and performance.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Prepared and recommended long-range plans for development of department personnel.
- Recorded inventory sales into organization's weekly income report.
- Approved regular payroll submissions for employees.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees, including training, mentoring and new hire documentation.
Restoration Technician
Disaster One
Raleigh, NC
06.2010 - 04.2015
- Placed fans and dehumidifiers in strategic room locations to remove moisture from the carpet, air, and upholstery.
- Sprayed and fogged upholstery, carpets, and accessories with conditioners, protectors, deodorizers, and disinfectants.
- Cleaned and restored the interiors of homes damaged by fire, water, or smoke, using commercial cleaning equipment such as dehumidifiers and specialty drying equipment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Developed team communications and information for meetings.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Utilized specialized equipment including air movers, dehumidifiers, and ozone machines.
- Removed debris from affected areas with vacuums and other tools.
- Inspected completed restoration to ensure conformance to standards.
- Monitored moisture levels in affected areas using hygrometers and other instruments.
- Responded promptly to emergency calls 24 and 7 when required.
Head Middle School Boys Basketball Coach
Jefferson Davis Middle School
Hampton, VA
05.1999 - 08.2010
- Prepared athletes for special competitions and tournaments
- Conveyed rules and regulations clearly, promoting better understanding among players and decreasing fouls during games
- Developed off-season training programs such as week-long camps to maintain player proficiency and introduce new teammates
- Coordinated with parents, boosters and other resources to meet team needs, including equipment and travel arrangements
- Supervised academic progress of student-athletes and scheduled tutoring services when needed
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas
- Participated in fundraising events, helping team bring in funds to pay for travel and other expenses
- Monitored athletes during events and practice to quickly identify injuries
- Promoted good sportsmanship with competing teams on- and off-field
- Acted as positive role model for team participants and in community
- Reviewed backgrounds and skills of potential players and coaches and initiated recruiting strategies to bring fresh talent to team
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition
- Submitted purchase requests for new supplies, uniforms and equipment
- Worked with boosters to obtain full funding and support for program
- Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage
- Directed ambitious practice sessions to boost athletic abilities and teamwork
- Promoted stretching, mobility work and proper form to help athletes safely build strength
- Boosted performance of individual athletes by devising strategic personal training programs
- Readied athletes for tough games by implementing coordinated regimens of practices and physical conditioning
Education
High School Diploma -
Bethel High School
Hampton, VA06.1996
Some College (No Degree) - Interdisciplinary Studies
Virginia Union University
Richmond, VASkills
- Water damage assignment
- Manual hand tools operations
- Fire assignments
- Mold remediation
- Innovative restoration methods
- Contingency planning
- Disaster recovery
- Hazard mitigation
- Environmental compliance
- Public safety
- Incident command
- Infrastructure protection
- Communication skills
- Strategic planning
- Adaptability
- Complex Problem-solving
- Emergency response
- Self motivation
- Goal setting
- Computer skills
- Multitasking capacity
- Task delegation
- Plan projects
- Active listening
- Team development
- Professionalism
- Written communication
- Risk management
- Negotiation
- Employee training
- Interpersonal communication
- Reporting and documenting
- Work Planning and Prioritization
Additional Information
- 917-972-9957 , Authorized to work in the US for any employer
Certification
Master Textile Cleaner
Master Fire & Smoke Restorer
Master Water Restorer
Xactimate Proficiency
Encircle
MICA
Education
Hampton, VA,Richmond, VA
Contact
Raleigh, NC 27610
Timeline
Mitigation Manager
Pure Air
05.2023 - Current
Mitigation Supervisor
Servpro N Raleigh
06.2021 - 05.2023
Mitigation Manager
Caremaster
01.2018 - 03.2021
Restoration Supervisor
Disaster Relief Pros
01.2017 - 06.2018
Restoration Technician
Disaster One
06.2010 - 04.2015
Head Middle School Boys Basketball Coach
Jefferson Davis Middle School
05.1999 - 08.2010
High School Diploma -
Bethel High School
Some College (No Degree) - Interdisciplinary Studies
Virginia Union University
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