Avery Hanes
Chappell Hill,TX
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Personable and organized team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards.
Overview
3
3
years of professional experience
Work History
Team Leader Manager
Chick-fil-A
Brenham, Texas
04.2024 - 07.2024
- Actively participated in regular meetings with leadership team members to review performance metrics and discuss strategies for improvement.
- Performed closing duties such as restocking condiments, cleaning utensils, counting cash drawer contents.
- Performed daily store opening and closing duties, such as counting cash drawers and checking all equipment for proper functioning.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Promoted a culture of collaboration within the team.
- Conducted regular performance appraisals for all team members.
- Facilitated communication between senior management and staff.
- Identified areas where teams could improve their skillset.
- Resolved conflicts between team members in a timely manner.
- Recruited, trained, and supervised new staff members.
- Implemented new processes and procedures as needed.
- Participated in budgeting activities to maximize resources.
- Performed daily cash reconciliations according to established accounting standards.
- Performed cashier duties accurately counting back change to customers as necessary.
- Assisted with catering services for special events as needed.
- Coordinated catering services for large groups or corporate clients.
Cashier
The Kenney Store
Kenney, TX
10.2022 - 01.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Cashier
Chick Fil A
Schertz, TX
03.2021 - 11.2021
- Greeted customers and took their orders in a friendly and efficient manner.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Operated cash register to process customer payments accurately and efficiently.
- Ensured that all food products were prepared fresh daily and stored properly.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Restocked supplies such as napkins, condiments for the convenience of customers.
- Replenished beverages throughout shift ensuring availability at all times.
- Provided quality customer service by adhering to company policies and procedures.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Collaborated with other team members to ensure timely completion of tasks.
Education
Bachelor of Science - Psychology
Blinn College
Brenham, TX05.2027
Skills
- Customer Assistance
- Drawer Balancing
- Cash Register Operation
- Payment Collection
- Customer Service
- ID Verification
- Payment Processing
- Cash Handling
- Credit and Cash Transactions
- Complex Problem-Solving
- Time Management Skills
- Conflict Resolution
- Sales Expertise
- Guest Inquiries
- Staff Training
- Cash Management
- Stocking and Replenishing
- Cleaning and Sanitizing
- Order Taking
- Training and Development
- Retail Merchandising
- Customer Service Excellence
- Workload Management
- Meeting facilitation
Timeline
Team Leader Manager
Chick-fil-A
04.2024 - 07.2024
Cashier
The Kenney Store
10.2022 - 01.2023
Cashier
Chick Fil A
03.2021 - 11.2021
Bachelor of Science - Psychology
Blinn College